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About the Role

Lead and coach regional GA managers/leaders to deliver consistent, high-quality administrative services while adapting to regional business needs. Set clear expectations for service delivery, stakeholder management, and operational rigor; build a strong performance and talent pipeline across regions. Promote a collaborative global community and shared standards by enabling knowledge-sharing and common execution practices across regions.

Responsibilities

Lead and coach regional GA managers/leaders to deliver consistent, high-quality administrative services while adapting to regional business needs.
Set clear expectations for service delivery, stakeholder management, and operational rigor; build a strong performance and talent pipeline across regions.
Promote a collaborative global community and shared standards by enabling knowledge-sharing and common execution practices across regions.
Own the GA global process framework and drive adoption of globally standardized operating procedures and consistent ways of working.
Standardize and continuously improve the GA “processing cycle” and service workflows (e.g., calendar management, travel arrangements, expense management) to increase efficiency, quality, and predictability.
Establish and maintain global templates, documentation standards, and process ownership routines to ensure disciplined execution and audit readiness.
Define and enforce GA governance, controls, and compliance mechanisms, including core control points and operational controls across regions.
Ensure GA delivery aligns with enterprise standards for data quality, reliability, security, and validation where GA processes touch employee/executive data flows.
Own escalation pathways and issue management; reduce dependency on escalations through strong standard work, capability building, and process clarity.
Lead GA transformation initiatives to improve productivity, streamline workflows, and scale support without proportional cost growth.
Drive a “reimagined GA support model” with clearer role accountability, simplified workflows, and measurable improvements in responsiveness, workload balance, and operational consistency.
Build a continuous improvement engine: define KPIs/SLAs, analyze performance trends, and execute structured improvement plans based on stakeholder feedback.
Sponsor adoption of Copilot-enabled workflows and practical use cases for administrative work (e.g., drafting, summarizing, searching, planning), ensuring governance and secure usage practices are embedded.
Lead GA capability uplift through structured learning channels (e.g., learning site, monthly communications, targeted thematic enablement), focused on productivity tools, Copilot, and modern digital practices.
Partner with senior leaders and stakeholders to define service expectations and deliver a trusted executive support experience—balancing consistency with tailored regional needs.
Ensure GA teams operate as trusted advisors and extensions of leadership—protecting critical executive experiences such as onboarding, transitions, and daily operations.

Requirements

5+ years leading operations, shared services, or administrative service delivery in a global/regional model.
Demonstrated experience leading leaders (regional managers), building scalable operating rhythms, and driving adoption of standard processes.
Strong process excellence background (SOP design, documentation discipline, continuous improvement).
Proven governance and controls capability; comfort operating in high-trust, high-confidentiality environments.
Strong executive presence and stakeholder management skills; ability to translate business needs into service outcomes.
Experience modernizing administrative/shared services via digitization, automation, and AI enablement.
Familiarity with travel & expense processes and tools; ability to standardize end-to-end workflows across regions.
Experience building learning communities and enablement programs for operational teams (e.g., “one stop shop” learning content, newsletters, ongoing refreshers).

Skills

Copilot-enabled workflows
Productivity tools
Modern digital practices
Travel & expense processes and tools

Location

California (San Francisco Bay Area)
California (All Other)
Colorado
Massachusetts
New York City
Washington
Washington DC

Work Type

Full-time

Experience Level

5+ years leading operations, shared services, or administrative service delivery in a global/regional model.

Salary/Compensations

$156,360 to $296,880 (U.S.)
$187,560 to $356,280 (California - San Francisco Bay Area)
$171,960 to $326,520 (California - All Other)
$156,360 to $296,880 (Colorado)
$156,360 to $326,520 (Massachusetts)
$187,560 to $356,280 (New York City)
$171,960 to $326,520 (Washington)
$171,960 to $326,520 (Washington DC)

Benefits

Kyndryl’s discretionary annual bonus program
Comprehensive benefits package including medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Sales commission plan (if applicable)

About the Company

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Equal Opportunity

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.