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About the Role

We are seeking 15 Technicians to support our client in Dallas, Texas and Buffalo, NY, with candidates able to travel between locations. These are fully onsite positions with availability across AM, afternoon, and PM shifts. In this role, Technicians will work a rotating schedule of five consecutive days, averaging 160 hours over each four-week period, while ensuring adequate time off between scheduled workdays. Candidates must be able to reliably commute to and work onsite at client locations throughout the Buffalo area. Flexibility to work assigned shifts and travel between local sites as needed is required. As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.

Responsibilities

Receive and validate rack-scale equipment against deployment documentation, shipment details, and site intake procedures.
Inspect racks, doors, frames, fittings, labels, and visible internal components for shipping damage, missing parts, defects, or other deployment blockers.
Document and escalate exceptions promptly so damaged, incomplete, or nonconforming equipment is identified before power-on or engineering validation begins.
Check for visible signs of leakage, improper connections, abnormal conditions, or safety concerns and communicate findings before equipment is placed into service.
Connect limited, directed control cables as instructed, ensuring cabling is secure, organized, and aligned with deployment guidance.
Assist with initial power-up coordination, observe for obvious hardware or environmental issues, and confirm the rack is ready for engineering monitoring and next-step direction.
Coordinate closely with engineers, site leads, and onsite operations teams during bring-up; provide real-time status updates and support additional guided physical or configuration checks as directed.
Install and remove SD cards on the cabinet, including work in tight or restricted locations when required.
Follow all documented safety, compliance, access, cleanliness, lockout/startup, and equipment handling requirements for the site.

Requirements

Ability to follow established procedures with precision while maintaining awareness of safety, quality, and equipment protection requirements.
Comfort performing hands-on technical work in a data center or similar controlled equipment environment.
Ability and willingness to be in an active construction site wearing PPE gear and obtaining OSHA10 Certification
Self-motivated to manage priorities in a rapid changing environment.
Strong communication skills and ability to work effectively with remote engineering teams, onsite operations teams, and deployment leads during time-sensitive activities.
Reliable attention to detail and ability to document issues, validation observations, and directed troubleshooting outcomes.
Ability to work 24x7 shift-based coverage, including various shifts, weekends, holidays, and 365-day operational support as required with overtime options

Skills

Servers
Data centers
IT infrastructure
Technical Support
Communication skills
Attention to detail

Location

Dallas, Texas
Buffalo, NY

Work Type

Onsite
Travel required
Full-time
Shift-based coverage

Experience Level

Entry level
Mid-level

Education Level

OSHA10 Certification

Salary/Compensations

$63,840 to $121,440 (U.S.)
$76,680 to $145,680 (California - San Francisco Bay Area)
$70,320 to $133,560 (California - All Other)
$63,840 to $121,440 (Colorado)
$63,840 to $133,560 (Massachusetts)
$76,680 to $145,680 (New York City)
$70,320 to $133,560 (Washington)
$70,320 to $133,560 (Washington DC)

Benefits

Extensive and diverse technical trainings
Free certifications
Medical and dental coverage
Disability
Retirement benefits
Paid leave
Paid time off
Discretionary annual bonus program

About the Company

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Equal Opportunity

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences.
Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.
Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.