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About the Role

As a Senior Content Designer, you will define the language that powers the experience of Epicor products used across manufacturing, distribution, supply chain, and retail industries. You will establish content standards, shape the product voice, and design content for both traditional product experiences and emerging AI-driven interactions. We seek applicants with exceptional writing craft, strategic UX thinking, and a passion for creating clear, trustworthy experiences.

Responsibilities

Define and maintain content standards across Epicor products, including UI copy, microcopy, onboarding, contextual help, error states, empty states, and in-product messaging.
Establish and evolve the product voice, terminology framework, and writing patterns to ensure consistency across product teams and AI-generated experiences.
Design content for AI-powered features, including conversational interfaces, agent responses, system-generated summaries, smart recommendations, and autonomous workflow notifications.
Partner closely with Product Designers, Product Managers, and Engineers throughout the product development lifecycle, contributing content strategy from discovery through delivery.
Lead content audits and information architecture improvements that simplify complex enterprise workflows, reduce cognitive load, and improve usability.
Create and maintain content guidelines, pattern libraries, and documentation that enable teams to produce consistent, high-quality content at scale.
Advocate for plain language, mentor designers on content design principles, and contribute to design reviews that elevate the overall product experience.

Requirements

5–8 years' experience in Content Design, UX Writing, or Content Strategy, with shipped work in enterprise software, B2B SaaS, or other complex workflow-driven products.
A portfolio demonstrating the ability to simplify complex concepts through clear, user-centered content and thoughtful interaction design.
Experience defining product voice, tone, terminology standards, and scalable content systems across multiple products or platforms.
Expertise writing across a variety of product experiences, including UI microcopy, onboarding, contextual guidance, error messaging, and system-generated content.
Demonstrated experience incorporating AI into your content design practice, using AI tools for drafting, content analysis, iteration, and quality improvement while maintaining strong editorial judgment.
Excellent collaboration, communication, and stakeholder management skills, with the ability to influence cross-functional teams through thoughtful content strategy.

Skills

Content Design
UX Writing
Content Strategy
AI
Plain language
Collaboration
Communication
Stakeholder management

Location

Remote
Hybrid

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$94,000 - $151,000 USD

Benefits

Comprehensive health and wellness benefits
Opportunities for mentorship, continuing education, and focused career goal setting
Free LinkedIn Learning licenses
Mentoring Program
Inclusive, global workplace
Policies built on mutual trust and support, encouraging time off
Comprehensive support for international relocations and permanent residency processes

About the Company

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Equal Opportunity

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.