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About the Role

Responsible for enabling revenue growth and product penetration in assigned complex large scale multi-dwelling properties/communities by working cross-functionally with internal teams to ensure service is available to every customer moving into a new development prior to their move-in date, building partnerships with developers, builders and sales agents and leveraging these partnerships to open marketing channels to these new residents with the ultimate goal of selling them Company services. Oversees Company's presence at all new build (single family unit & multi-dwelling unit) projects in the Company serviceable area. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Responsibilities

Provides exemplary customer service to build and maintain strong customer relationships.
Addresses complaints quickly, provides prompt follow up, and advises management of any situation outside position's scope of authority.
Leads the preparation of project status reports and maintains accurate sales/service and customer activity records.
Coordinates with other work streams, projects, and initiatives that may impact project completion.
Manages multi-dwelling unit special product buildouts such as WiFi Ready, Self Install Kit ready, and Connected Communities.
Responsible for the activation of Company services for both residential and business passings in mixed-use properties.
Conducts outreach to understand clients' project profiles and timelines.
Stays current with industry developments and monitors/evaluates competitive services and products.
Makes presentations to managers and developers and attends meetings and social functions to maintain Company visibility.
Captures all new build/win-back leads.
Manages project status and information through formal briefings, update meetings, and reports.
Educates clients on Company's wiring specs, build processes, and timeline expectations for successful project delivery.
Works with local construction points of contact to obtain statements of work and project bids.
Tracks projects from pre-construction through activation.
Fosters strong developer relationships to favor the Company at new build locations.
Drives timely communications with clients and Company partners.
Prepares weekly, monthly, quarterly, and yearly reports on build-out.
Manages VIP client build-outs and communications.
Creates and delivers face-to-face sales presentations demonstrating knowledge of Company products and services.
Stays abreast of the competitive landscape and emerging technologies to position business services effectively.
Retains customer base by delivering on the Company credo and ensuring a superior customer experience.
Attends out-of-office meetings with customers regularly, demonstrating excellent verbal and written skills in presenting, persuading, and negotiating.
Effectively hands off ownership to team members as appropriate.
Researches the local market to identify new real estate development and construction opportunities.
Exercises independent judgment and discretion in matters of significance.
Maintains regular, consistent, and punctual attendance, including working nights, weekends, variable schedules, and overtime as necessary.
Performs other duties and responsibilities as assigned.
Understands and applies Operating Principles.
Owns the customer experience, prioritizing customers and providing seamless digital options.
Demonstrates enthusiasm for learning, using, and advocating for Company technology, products, and services.
Collaborates effectively and is open to new ideas to achieve results.
Participates in the Net Promoter System by joining huddles, making call backs, and elevating opportunities for improvement.
Drives results and growth.
Supports a culture of inclusion in work and leadership.
Acts ethically in the best interest of the company, customers, investors, and communities.

Requirements

Has in-depth experience, knowledge, and skills in own discipline.
Usually determines own work priorities.
Acts as a resource for colleagues with less experience.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent, and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Skills

Communication
Customer Service
Market Development
Revenue Growth
Scheduling
Taking Initiative

Location

various locations

Work Type

full-time

Experience Level

5-7 Years

Education Level

Bachelor's Degree

Benefits

Provides an array of options, expert guidance, and always-on tools personalized to meet the needs of your reality—to help support you physically, financially, and emotionally through the big milestones and in your everyday life.

About the Company

Comcast brings together the best in media and technology.
We drive innovation to create the world's best entertainment and online experiences.
As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.