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About the Role
The Toronto Cricket Skating and Curling Club is seeking a Front Desk Receptionist for the pm shift to join their Admin. Department. This role is crucial for creating a positive first impression for members and guests, professionally representing the Club, and ensuring effective communication.
Responsibilities
- Create a welcoming environment by greeting members and guests, and handling phone calls.
- Maintain up-to-date knowledge of Club departments, events, and bookings via Northstar to assist members.
- Assist members with appointment booking and cancellation, and manage rain-out blockages and messages through Northstar.
- Support Club communications by managing mail and maintaining Club-wide information.
- Monitor Club entry using fob access and guest registration, record unauthorized entries, and communicate guest arrivals.
- Liaise with departments to address member service expectations, such as maintenance or housekeeping requests.
- Contact appropriate departments regarding changes in members’ financial statuses and charging eligibility.
- Monitor security cameras and report unauthorized individuals or suspicious activities.
- Collaborate with the Duty Manager for emergency announcements and handle emergency service calls.
- Log and turn over lost property to the lost and found area daily.
- Work in compliance with the Occupational Health & Safety Act (OHSA) and Club safety policies.
- Adhere to the Well Played service model (Prompt, Personalized, Polite) to support member services and workplace respect.
Requirements
- Some post-secondary education required, preferably in hospitality or a related program.
- Standard First Aid and CPR/AED certification is an asset.
- 2-3 years of experience in a private club or similar environment is preferred.
- Working level proficiency in Microsoft Excel, Word, and Outlook is required.
- Office equipment and computer literacy in a professional setting is required.
- Knowledge in Northstar or similar club management software is an asset.
- Ability to interpret and implement policies in a customer-centric context.
- Excellent written and oral communication skills.
- Ability to multitask, prioritize requests, and handle interruptions effectively.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Office equipment operation
- Computer literacy
- Northstar or similar club management software
- Policy interpretation and implementation
- Customer-centric approach
- Written communication
- Oral communication
- Multitasking
- Prioritization
- Handling interruptions
Location
- North Toronto
Work Type
- Part-time
- Evening shift
Experience Level
- 2-3 years
Education Level
- Post-secondary education
About the Company
- The Toronto Cricket Skating and Curling Club is a family-oriented private Club with a mission to deliver exceptional experiences through a warm and welcoming culture.
- Their vision is to be the private athletic and social club of choice in Toronto.
- The Club values Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, and Wellness and Fun.
- Located in North Toronto, the Club has over 4,000 members and a strong presence in the local social and sporting community.
Equal Opportunity
- Toronto Cricket Skating & Curling Club is an equal opportunity employer committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’).
- Accommodation is available during the recruitment process upon notification to Human Resources (hr@torontocricketclub.com).
- The Club utilizes AI-assisted tools for application screening and ranking, with final review by the hiring team.