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About the Role

We are looking for a People Business Partner to own the day-to-day HR partnership for our Customer Experience (CX), Data, and G&A teams. This role involves building trust, solving complex problems, and scaling people practices across distinct, fast-moving organizations. You will serve as a strategic sounding board for managers on performance management, organizational design, and leadership coaching. You will report to the Manager, People Business Partner.

Responsibilities

Drive the day-to-day HRBP relationship for Marketing, CX, Data, and G&A, managing performance cases end-to-end and escalating complex situations
Lead coaching conversations and interactive workshops that sharpen how managers develop, support, and lead their teams
Build deep fluency in your teams' goals and metrics so your guidance is grounded in real business context rather than a generic HR playbook
Use data and trends across your client groups to spot organizational risk early and recommend action before it becomes a bigger problem
Cultivate deep relationships across departments, becoming the advisor leaders turn to before a small friction point becomes a big problem
Contribute to broader People team initiatives, like org health surveys and talent reviews
Use AI to automate repeatable tasks and streamline workflows so your time can be spent on tasks that require human judgment

Requirements

3+ years in HR business partnering or people operations, with a track record of owning performance management and employee relations independently
Proven experience leveraging AI tools for people analytics, engagement insights, workforce planning, and streamlining workflows that enable you to invest your time in high impact, high judgement tasks
You make decisions and move: you don't wait for perfect information, you set a direction, ship something, and iterate based on what you learn
Demonstrated ability to translate data and insights into strategic actions that drive measurable business and people outcomes
Experience influencing and partnering with senior leaders and cross-functional stakeholders

Skills

Performance management
Employee relations
AI tools for people analytics
Engagement insights
Workforce planning
Workflow streamlining
Data analysis
Strategic action planning
Influencing senior leaders
Cross-functional partnership

Location

NYC headquarters

Work Type

In-person
3-4 days per week in-office

Experience Level

3+ years

Salary/Compensations

$120,000 - $140,000

Benefits

Competitive health & dental insurance options, effective on your first day of employment
Flexible PTO
In-office lunch twice per week for NYC and SF employees, plus late night dinner stipends
Access to Wellhub, a corporate wellness platform with discounted gym memberships, fitness classes, and mental health resources
Annual stipend for professional development and continued learning
High performers at 5 years receive a $5,000 bonus
401k benefit: employees are eligible to contribute starting day 1 of employment
Dependent Care FSA
Paid parental leave
Fertility and adoption benefits via Carrot and Kindbody
Equity

About the Company

GlossGenius is the AI-powered system behind the world's most meaningful appointments, helping 120,000+ service businesses earn more revenue and free up time for the work they love.
Our agentic workforce gets more clients in the door, grows profit per appointment, and keeps clients coming back, doing the jobs owners never had time for and couldn't justify hiring to fill.
Businesses on GlossGenius process billions in annual payment volume, and see 65% more revenue using GlossGenius Payments by growing ticket size, rebooking clients at checkout, and saving on processing fees.

Equal Opportunity

GlossGenius is an equal opportunity employer and is committed to providing an accessible, welcoming, and inclusive experience for all candidates.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.
If you need accommodations at any point in the interview process, please let your recruiter know.