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About the Role

The Administrator, Training and Development leads the design, delivery, and evaluation of system-wide learning and staff development initiatives to enhance employee effectiveness, engagement, and organizational capacity. This role focuses on planning, program design, continuous improvement, and organizational impact, rather than day-to-day training administration.

Responsibilities

• Leads the design, implementation, and ongoing improvement of the Library’s system-wide learning and staff development framework.
• Conducts regular organization-wide learning needs assessments and environmental scans to identify priority skill gaps and emerging development needs.
• Develops and oversees the annual training and staff development plan and calendar, ensuring alignment with strategic initiatives and operational priorities.
• Monitors trends and best practices in adult learning, public library service, organizational development, and leadership development, incorporating relevant approaches into programming.
• Works collaboratively with Directors, Managers, and Supervisors to ensure learning initiatives support service excellence and operational effectiveness.
• Designs, develops, and delivers high-impact learning programs using a range of instructional methods (in-person, blended, virtual, and experiential learning).
• Leads the development of programs related to leadership and supervisory skills, customer service, communication, change management, teamwork, and technical competencies.
• Supports system-wide staff development initiatives and events.
• Identifies, mentors, and supports internal subject matter experts and external facilitators to ensure consistency, quality, accessibility, and clear-language standards in all learning materials.
• Develops and maintains a library of learning resources, tools, and programs aligned with organizational priorities.
• Develops evaluation frameworks and tools to assess the effectiveness, impact, and outcomes of training programs.
• Analyzes participation data, feedback, and learning outcomes to inform ongoing improvements and future planning.
• Prepares reports and recommendations related to learning effectiveness, trends, and organizational learning capacity.
• Collaborates with Director, Human Resources and senior staff to support system-wide organizational development initiatives.
• Supports in performance development needs by creating learning solutions at individual, team, or service-stream levels.
• Provides facilitation, consultation, and coaching support to teams as part of change initiatives or service improvements.
• Maintains strong collaborative relationships with internal teams, volunteer services, and external learning partners.
• Keeps current in the field of organizational learning and development through ongoing professional development.
• Participates in committees and projects as assigned.

Requirements

• Post-secondary education in adult education, learning and development, human resources, or a related field.
• Minimum two (2) years of experience designing, delivering, and evaluating learning programs, preferably in a unionized or public-sector environment.
• Demonstrated experience leading organization-wide or system-wide training initiatives.
• Exceptional oral and written communication and presentation skills, including public speaking ability.
• Exceptional group and one-on-one facilitation skills.
• Demonstrated skills in writing instructional manuals, procedures, job aids, with an emphasis on clear writing techniques.
• Creativity in working with different learning methodologies.
• Proven track record of implementing continuous improvement.
• Demonstrated success in project management, with excellent organization skills and the ability to effectively prioritize projects and initiatives.
• Demonstrated ability to work independently and collaboratively in a team environment.
• A self-starter who incorporates creativity and innovation into job performance.
• Proven knowledge of information resources and technologies; computer skills including proficiency with office productivity software (e.g. Microsoft Office); and online learning platforms and tools.
• Valid driver’s license.
• Must be legally entitled to work in Canada.
• Satisfactory Police Vulnerable Sector Check and/or Police Information Check required at candidate's expense.

Skills

• Adult education
• Learning and development
• Human resources
• Training design
• Training delivery
• Training evaluation
• Learning needs assessment
• Environmental scanning
• Adult learning principles
• Public library service trends
• Organizational development
• Leadership development
• Instructional design
• Facilitation
• Program evaluation
• Project management
• Microsoft Office
• Online learning platforms

Location

• On site

Work Type

• Permanent
• Full-Time

Experience Level

• Minimum two (2) years of experience

Education Level

• Post-secondary education
• Certification in training, organizational development, or related discipline is an asset

Salary/Compensations

• $37.775 - $53.228 per hour

About the Company

• London Public Library is a community anchor where people come to learn, create, connect, and discover.
• With 16 neighbourhood branches across the city, a dedication to outreach, and a wide range of online resources, we support Londoners at every age and stage of their lives.
• Our work is guided by our core values: Exceptional Customer Service and Anti-Racism and Anti-Oppression, supported by Strong Relationships, Digital Empowerment, Accountability and Responsibility, and Foundational Literacies.
• Working for London Public Library means helping to strengthen your community and make a meaningful impact every day.

Equal Opportunity

• London Public Library is an equal opportunity employer committed to equity, diversity, and inclusion.
• We welcome applications from all equity-denied groups, including Indigenous peoples, racialized communities, persons with disabilities, 2SLGBTQ+ people, and women.
• The London Public Library is committed to a fair, accessible, and barrier-free recruitment process.
• We follow the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) to ensure all applicants are supported.
• If you require accommodation at any stage of the hiring process, please let the HR representative know when you are contacted. We will work with you to make sure your needs are met.