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About the Role

This fast-paced role involves working in a highly collaborative and cross-functional organization to drive rapid growth in a new and exciting channel for the company. The ideal candidate will be a subject matter expert on all things Amazon, with a specific focus on the Amazon Marketplace, leveraging platform knowledge to achieve KPIs for audience engagement, acquisition costs, and revenue growth. This individual will serve as the business owner, creating and implementing strategies to achieve financial goals, with a proven track record of driving results on the Amazon platform.

Responsibilities

• Manage the Amazon business end-to-end, including oversight of budgeting, P&L, and strategic growth planning.
• Develop and implement an ASIN strategy focused on category segmentation, lifecycle management, and portfolio optimization.
• Handle product detail pages (PDPs) with optimized content, A/B testing, and conversion tracking.
• Interface directly with Amazon teams to address operational concerns, manage escalations, and secure promotional placements.
• Monitor Seller Central inventory reports to maintain optimal stock levels.
• Coordinate with the supply chain team to forecast inventory needs and reduce overstock or stockout risks.
• Oversee Fulfillment by Amazon (FBA) and Fulfillment by Merchant (FBM) models for efficiency.
• Create and optimize Brandstore, A+ Content, including Premium A+ modules, for enhanced product visibility and conversion rates.
• Maintain the online catalog with accurate and updated pricing, images, videos, and enhanced brand storytelling.
• Manage customer service operations via Seller Central’s communication tools, ensuring timely resolution of customer queries and disputes.
• Implement strategies to improve customer experience and improve/increase and manage reviews to maintain a positive account health rating.
• Organize sales events (eg Prime Day, Black Friday) and collaborate with internal teams for aligned messaging and strategies.
• Track key performance indicators (KPIs) for ASIN performance, ad spend ROI, and overall account health.
• Present detailed weekly and monthly reports to executive leadership, identifying trends, risks, and opportunities.
• Hire, train, and mentor team members to build a high-performing Amazon team.
• Develop standard operating procedures (SOPs) for managing Seller Central and ad campaigns.
• Ensure compliance with Amazon policies and brand registry protection initiatives.
• Be on the forefront of new tools and beta opportunities that could benefit the channel.

Requirements

• 10+ years in an Amazon-centric position with deep expertise in Seller Central
• Strong attention to detail, ability to prioritize and work effectively in a fast-paced environment
• Analytically minded with ability to translate data into actionable insights
• Excellent written and verbal communication skills with the ability to present account performance to senior leadership
• Creative thinker and problem solver - eager to roll sleeves up

Skills

• Amazon Marketplace expertise
• P&L management
• Strategic growth planning
• ASIN strategy development
• Product detail page (PDP) optimization
• A/B testing
• Conversion tracking
• Fulfillment by Amazon (FBA)
• Fulfillment by Merchant (FBM)
• Brandstore optimization
• A+ Content creation
• Premium A+ module implementation
• Online catalog management
• Customer service management
• Seller Central
• Sales event organization
• Key performance indicator (KPI) tracking
• Ad spend ROI analysis
• Account health management
• Reporting to executive leadership
• Team hiring, training, and mentoring
• Standard operating procedure (SOP) development
• Amazon policy compliance
• Brand registry protection

Location

• Remote

Work Type

• Full-time
• Remote

Experience Level

• 10+ years

Education Level

• Bachelor's Degree (preferred not required)

Salary/Compensations

• $175,000 - $185,000 plus stock (options)

Benefits

• Stock options

About the Company

• Madison Reed is disrupting a $50 billion industry with its omnichannel professional hair color products and services. Since 2013, the company has offered a revolutionary choice for clients to own their beauty at home or at one of their growing Hair Color Bar locations. Their professional hair color is available through their website (order or subscribe), in-store pickup at Hair Color Bars, or via appointments at Hair Color Bar locations. Services at Hair Color Bars are provided by licensed cosmetologists. The launch of their men's line in 2020 further shakes up the hair care industry. Madison Reed lives its values of Love, Joy, Courage, Responsibility, and Trust, fostering a culture of transparency, accountability, and fun, with a strong emphasis on diversity, inclusion, and team member support. Their commitment to client experience, product innovation, and beauty technology has attracted a devoted customer base. They are on a mission to live life colorfully and make personal care more personal.

Equal Opportunity

• Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender or any other protected classes as required by applicable law that might make us unique or different. As a company, we are dedicated to reflecting the diversity, multiculturalism, and inclusion found in the communities we serve. Inclusion is at the heart of what we do, from the way we craft our job descriptions, to the values we espouse daily.