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About the Role

This role combines hands-on expertise in printer service and repair with field installation and customer support responsibilities. You will be deployed to customer and retail partner locations across your region to diagnose, repair, install, and maintain various types of printers and related photo center technologies, as well as support infrastructure and equipment installations. This position is based out of your local area with an expectation of 95% travel.

Responsibilities

Diagnose, repair, and maintain wide format printers, stationery printers, dry inkjet minilabs, simplex printers, kiosks, controllers, and sublimation technologies.
Install, service, and maintain telecommunications and equipment infrastructure at customer locations.
Ensure job sites operate to both company and customer standards.
Professionally communicate and interact with store personnel, customers, and internal support teams.
Troubleshoot and resolve device and equipment issues efficiently under deadlines.
Manage and direct helper technicians, ensuring adherence to processes and safety standards.
Maintain accurate service records, documentation, and timely expense reports.
Travel frequently (regional and national as required) and adapt to scheduling demands, including nights and weekends.
Uphold company standards for professionalism, safety, and compliance at all times.

Requirements

Minimum High School Diploma/GED.
Minimum 2 years of experience in printer service/repair (inkjet and dye-sublimation required).
Minimum 2 years in field services, installation, or similar technical background.
Strong troubleshooting, critical thinking, and customer service skills.
Familiarity with basic hand tools.
Ability to work independently and in a team.
Valid driver’s license, reliable transportation, and ability to pass background check, motor vehicle report and drug screening.
Able to obtain certifications required for aerial lifts.
Able to follow oral and written instructions.
Able to work with a team independently.
Able to multi-task.
Work effectively under deadlines.
Critical thinking skills to assist in problem solving.
Willing to be flexible with scheduling demands including nights and weekends.
Demonstrates customer service orientation.
Frequently lift and carry tools, equipment, and materials weighing up to 60lbs.
Navigate uneven terrain safely and efficiently.
Push, pull, and reach for objects with varying degrees of force, including overhead tasks.
Stand or walk for extended periods of time.
Perform repetitive tasks as required by the role.
Climb ladders, work at elevated heights, and maintain balance.
Work in confined spaces when necessary.
Assume various physical positions including standing, bending, crouching, crawling, or kneeling.
Maintain hand-eye coordination to effectively use small tools and components.

Skills

Printer service and repair
Field installation
Customer support
Troubleshooting
Wide format printer maintenance
Stationery printer maintenance
Dry inkjet minilab maintenance
Simplex printer maintenance
Dye-sublimation equipment maintenance
Photo center technology support
Infrastructure installation
Equipment installation
Basic hand tools
Critical thinking
Customer service orientation

Location

Local area (with 95% travel)

Work Type

Field service
Full-time
Travel required

Experience Level

2 years of experience in printer service/repair
2 years in field services, installation, or similar technical background

Education Level

High School Diploma/GED

Benefits

Medical
Dental
Vision
PTO & Paid Holidays
401K – with Employer Match
Company provided Life Insurance
Short/Long-Term Disability
Supplemental Benefits Available

About the Company

Velocity is an energetic company that promotes a collaborative work environment, prioritizing relationships with customers and team members. As a growing technology solutions and services company, every team member has the opportunity to make an impact. Velocity started in 2005, enhancing how multi-location enterprises communicate and do business with customized voice and data network solutions and support services. Velocity serves thousands of Fortune 500 companies across various industries, with over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.

Equal Opportunity

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
Velocity is an active participant with E-Verify.