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About the Role

Whitney Young Health (WYH) provides high-quality, affordable, and accessible healthcare to a diverse community. This role assists Medical Providers to ensure maximum quality patient care and education, while maintaining efficient patient flow and a safe environment.

Responsibilities

• Assists Medical Providers to provide maximum quality patient care and education.
• Maintains an efficient and effective means of patient flow within the Medical Units.
• Ensures a safe environment while in compliance with local, state, and federal regulations.
• Provides care to various age groups, demonstrating knowledge of normal growth and development.
• Interprets age-specific responses to treatment and demonstrates knowledge of age-specific safety precautions and medication dosages.
• Communicates in an age-specific manner and provides age-specific data to other caregivers.
• Demonstrates knowledge of age-specific anticipatory guidance.
• Views daily schedule in EMR and promptly rooms patients.
• Completes assignments in a timely manner with minimal assistance or overtime.
• Seeks and accepts additional assignments.
• Sets up exam rooms, office and stocks supplies daily and as needed.
• Assists with orientation of new employees.
• Escorts and directs patients to exam rooms and support services.
• Prepares patients and exam rooms as appropriate for the type of medical visit.
• Cleans rooms and equipment used in between each patient.
• Assists with triage procedures under the direct supervision of a medical provider or RN.
• Recognizes and communicates changes in patient condition to providers in a timely manner.
• Plans for and demonstrates flexibility in personal work flow in response to changes in patient condition and unit workload.
• Assists patients with the process of eligibility and obtaining services through various patient assistance programs.
• Ensures paperwork for patients is completed (e.g., prior authorizations, transportation services, prescription services).
• Reviews EMR to determine if health screenings are current.
• Maintains license, registration, and certifications as required.
• Participates in performance improvement activities as requested.
• Maintains responsibility for attendance and punctuality.
• Maintains efficient, effective flow of patients by establishing work flow priorities.
• Demonstrates knowledge of current immunization practices.
• Consistently takes and records accurate vital signs.
• Accurately collects and records patient data.
• Obtains computer patient data as necessary.
• Recognizes high risk situations and reports them immediately.
• Accurately collects CQI data and other required data.
• Maintains accurate patient telephone and written correspondence.
• Consistently maintains legible documentation.
• Accurately completes charting, referral, lab, and other forms.
• Demonstrates acceptable technical skills in providing patient care.
• Consistently follows established protocols or clinical guidelines in providing patient care.
• Consistently follows infection control policies in administering patient care.
• Consistently provides patient care in consideration of age-related requirements.
• Consistently reinforces patient and family teaching.
• Administers medications safely in accordance with relevant policies.
• Assists any provider as needed.
• Considers patient age and special needs in all care rendered.
• Keeps customers informed of delays.
• Demonstrates excellence in both internal and external customer service.
• Understands and is able to effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Ensures and/or remains in compliance with local, state, and federal regulations.
• Adheres to the National Patient Safety Goals.
• Completes other duties as assigned.

Requirements

• Graduate of a registered approved program for Licensed Practical Nurses with current NYS registration.
• Basic Life Support (BLS) certification required.
• One (1) to two (2) years patient care experience.
• Demonstrated excellent customer service.
• Good communication and interpersonal skills.
• One (1) to two (2) years physician office experience.
• Basic computer keyboard knowledge.
• Flexibility to adjust to schedule changes.
• Training in laboratory/phlebotomy techniques.
• Knowledge of managed care requirements.

Skills

• Customer service
• Patient care
• Patient education
• Patient flow management
• HIPAA compliance
• Corporate compliance
• Client confidentiality
• EMR usage
• Triage procedures
• Vital signs measurement
• Patient data collection
• Charting
• Referral completion
• Lab form completion
• Medication administration
• Infection control
• Age-specific care
• Patient and family teaching
• Communication skills
• Interpersonal skills
• Computer keyboard knowledge
• Laboratory techniques
• Phlebotomy techniques

Location

• NYS

Work Type

• Full-time

Experience Level

• 1-2 years patient care experience
• 1-2 years physician office experience

Education Level

• Licensed Practical Nurse (LPN)
• NYS registration

Salary/Compensations

• $28.40 - $34.42 hourly

Benefits

• Generous time off
• Affordable health, dental and vision insurance
• 401k with safe harbor employer match
• Tuition reimbursement
• Term life insurance
• Commuter benefits

About the Company

• Whitney Young Health (WYH) is dedicated to providing high-quality healthcare that is affordable and accessible to our diverse community.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.