Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. We are looking for an enthusiastic, driven individual who enjoys meaningful conversation and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey.

Responsibilities

Act as a lobby leader, ensuring customers are appropriately triaged and/or assisted.
Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities, including opening day-to-day accounts, fulfilling pre-approved credit opportunities, and processing GICs.
Nurture rich, long-standing relationships.
Be a technology expert and share knowledge by introducing clients to mobile banking applications and assisting them to better manage their banking needs.
Build strong customer relationships and deliver excellent customer service.
Uncover and solve customers’ needs.
Explain complicated concepts simply.
Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment.
Demonstrate an eagerness to learn and determination to succeed.

Requirements

Previous banking experience is a strong asset.

Skills

Strong customer service skills
Willingness to assist in a professional, friendly and efficient manner
Experience with conducting simple sales, proactive marketing calls and providing financial advice
Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options

Location

London, Ontario, Canada

Work Type

Full-time

Experience Level

Senior

Benefits

A competitive compensation and benefits package

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

Equal Opportunity

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.