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About the Role
Seeking a highly capable and technically skilled AV Support Technician to join our team supporting a leading financial technology firm. This role involves the setup, maintenance, and troubleshooting of AV/VC systems across various spaces, providing expert-level support for meetings and events, and managing support requests through the client's ticketing system.
Responsibilities
- Set up, operate, and support AV and VC systems for meetings and events, ensuring seamless execution.
- Monitor live meetings, respond to escalations, and perform live troubleshooting to resolve technical issues.
- Upload Crestron control programs and coordinate with remote programming teams for certification.
- Operate and maintain AV systems, including Cisco Webex, Crestron OneBeyond, Extron NAV, PTZ controllers, and video mixers.
- Perform proactive maintenance activities including inspections, firmware/code updates, and routine system sweeps.
- Collaborate with customer teams to plan and schedule preventative maintenance activities.
- Support physical and virtual events with site setup, testing, event kick-off, live monitoring, teardown, and follow-up.
- Provide end-user training and event management support where needed.
- Manage incident and service tickets.
- Perform root cause analysis and escalate per defined procedures.
- Participate in problem and change management activities for AV systems.
- Assist with AV design feedback, technology recommendations, and product testing.
- Track, tag, and manage AV assets in accordance with customer procedures for commissioning and decommissioning.
Requirements
- 3-5+ years of experience in AV support, with significant hands-on operation of enterprise AV systems.
- Demonstrated technical knowledge of Cisco video conferencing hardware environments, Cisco Webex conferencing platform, Crestron control and camera systems, Extron NAV AV over IP systems, PTZ camera controllers, and video mixers.
- Strong organizational and problem-solving skills in high-demand environments.
- Familiarity with IT support practices and ticketing systems.
- Comfortable working independently or as part of a distributed technical team.
- Excellent communication and stakeholder management skills.
- Ability to lift, move, and set up AV hardware as needed.
- Willingness to work flexible hours, including early mornings, evenings, or weekends for scheduled events or emergencies.
- Experience with asset management and tracking tools a plus.
Skills
- AV support
- AV/VC systems
- Crestron
- Extron NAV
- Cisco Webex
- OneBeyond camera systems
- AV over IP infrastructures
- IT support practices
- Ticketing systems
- Asset management
Location
- On-site
Work Type
- Full-time
- On-site
Experience Level
- 3-5+ years
Education Level
- Cisco certifications
- Crestron certifications
- Extron certifications
- AVIXA CTS certifications
Salary/Compensations
- $33—$44 USD
About the Company
- EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.
- Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
- We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
Equal Opportunity
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.