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About the Role

Provide administrative and operational support to a Sales and Service organization, working closely with customers, sales teams, and cross-functional departments to support quotations, purchase orders, revenue collection, customer account management, and service operations.

Responsibilities

• Provide administrative support to Sales, Service, and Operations teams to ensure efficient day-to-day business operations.
• Serve as a primary point of contact for customers, responding to inquiries via phone and email while maintaining strong customer relationships.
• Prepare and process customer quotations, purchase orders (POs), and sales documentation accurately and in a timely manner.
• Coordinate with internal departments to support maintenance service sales and ensure customer requirements are met.
• Maintain accurate customer records, installed base information, and service activities within SAP CRM or other CRM systems.
• Track and support revenue collection activities while ensuring compliance with SOX (Sarbanes-Oxley) business processes.
• Assist with billing, invoicing, contract administration, and revenue reporting to support quarterly and annual business objectives.
• Generate reports, analyze service and sales data, and provide updates to management.
• Document customer equipment issues and coordinate with appropriate teams to facilitate timely resolution.
• Support peak business periods, including month-end, quarter-end, and year-end activities.
• Ensure all administrative documentation is complete, accurate, and maintained according to company policies.
• Perform additional administrative and operational duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in administrative support, sales support, customer service, or business operations.
• Experience preparing quotations, processing purchase orders, billing, and revenue collection.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
• Experience using SAP CRM, SAP ERP, or other CRM platforms.
• Knowledge of SOX compliance and business process controls.
• Experience supporting service operations or maintenance organizations.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Experience preparing reports and supporting business analytics.

Skills

• SAP CRM
• SAP ERP
• CRM systems
• Microsoft Office Suite
• Excel
• Word
• Outlook
• Customer Service
• Relationship Management
• Communication Skills
• Organizational Skills
• Multitasking
• Time Management
• SOX compliance
• Business Process Controls
• Reporting
• Business Analytics

Location

• Milpitas, CA

Work Type

• Long-Term Contract

Experience Level

• Minimum of 2 years of experience

Education Level

• Bachelor's degree in Business Administration, Management, or a related field, or equivalent work experience.

Salary/Compensations

• $26/hr on W2

Benefits

• Medical
• Dental
• Vision
• Paid Sick Leave
• 401K

About the Company

• Our client, a world leader in semiconductors.