Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Fox is seeking a Desktop & Client Service Specialist to join the Enterprise Technology organization. This role is based at Tubi’s headquarters in San Francisco, providing front-line technical support, managing hardware and software lifecycles, and ensuring a reliable technology experience for employees.

Responsibilities

• Serve as a primary point of contact for IT support via ticketing systems, Slack, and walk-ups.
• Triage, log, and resolve technology issues while maintaining SLA targets.
• Communicate effectively with employees and stakeholders regarding support status and expectations.
• Provision and deploy employee devices using zero-touch workflows like Jamf.
• Troubleshoot identity, email, and SaaS applications including Okta, Gmail, Zoom, and Google Workspace.
• Perform admin-level tasks such as Okta group management and Google Workspace user administration.
• Collaborate with HR, Workplace, and Networking teams to support daily operations.
• Manage IT procurement, hardware orders, and inventory tracking.
• Oversee the full employee technology lifecycle from onboarding to offboarding.
• Conduct daily conference room readiness checks and support AV needs for meetings and events.
• Document solutions and troubleshooting procedures to contribute to the team knowledge base.

Requirements

• 2–3 years of experience in a corporate helpdesk, desktop support, or IT support environment.
• Deep hands-on proficiency with macOS in a corporate environment.
• Working knowledge of Windows 10/11.
• Working knowledge of Google Workspace and Slack.
• Familiarity with Okta, Office 365, and Zoom Admin.
• Experience with UEM/endpoint management tools, specifically Jamf MDM.
• Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Ability to manage and prioritize a high-volume support queue.
• Strong organizational skills with attention to detail in asset tracking.
• Excellent written and verbal communication skills.
• Ability to work on-site 5 days per week.
• Ability to lift and transport IT equipment.

Skills

• macOS administration
• Windows 10/11 support
• Google Workspace administration
• Slack
• Okta
• Zoom Admin
• Jamf MDM
• Ticketing system management
• SLA management
• Asset tracking
• AV/conferencing support

Location

• San Francisco, CA

Work Type

• Full-time
• Hybrid
• On-site

Experience Level

• 2–3 years

Salary/Compensations

• $32.00 - $46.00 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off

About the Company

• Fox Corporation produces and distributes content through brands including FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group.

Equal Opportunity

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.