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About the Role
The Senior Director, Player Relations Operations partners with the SVP, Player Relations to execute the Player Relations agenda, coordinate cross-functional workstreams, and deliver strategic analyses and presentations. This role ensures the department's vision of enhancing player engagement and experience aligns with ATP's strategic plan.
Responsibilities
- Own the Player Relations operating rhythm, including weekly priorities, meeting agendas, action logs, and progress tracking.
- Serve as the first operational escalation point for player issues and cross-department requests.
- Coordinate resource allocation and workload across directors and managers.
- Lead or coordinate strategic projects related to rankings, prize money, player compensation, and other player-centric initiatives.
- Build structured analyses and models to support decision-making.
- Prepare recommendations and options papers for ATP Leadership, Boards, Player Advisory Council, and committees.
- Own the development of Player Relations presentations and briefing materials.
- Ensure consistency of messaging across decks, talking points, and written communications.
- Coach Player Relations leaders on effective presentation delivery.
- Work closely with Player Relations directors and coordinators to ensure a unified approach to players, agents, coaches, and other key stakeholders.
- Partner with other ATP departments to align on player-related policies and programs.
- Represent the SVP in internal working groups, cross-functional meetings, and selected external engagements.
- Provide day-to-day leadership to assigned managers/coordinators.
- Champion the ATP Tour Values: Push Limits, Play True, Win Together, Own it.
Requirements
- Extensive professional experience, including significant time in sports organizations, leagues, player associations, or related high-performance environments.
- Demonstrated success in a senior operations, strategy, or player relations role with responsibility for cross-functional coordination and executive reporting.
- Strong project and program management skills; able to manage multiple initiatives, deadlines, and stakeholders simultaneously.
- Advanced proficiency with Microsoft PowerPoint and Excel; comfortable turning complex data and issues into executive-ready materials.
- Excellent English written and verbal communication; additional languages relevant to ATP membership are a plus.
- Prior experience working directly with professional athletes, their agents, or player councils in tennis or another global sport.
- Background in management consulting, strategy, or corporate development, particularly in sports, media, or entertainment.
- Experience working in or with international organizations, managing culturally diverse stakeholders, and time zones.
- Strategic thinker who can connect daily issues to long-term positioning of the ATP Tour and players.
- Relationship builder with high emotional intelligence, discretion, and credibility with both players and executives.
- Bias for action and delivery; comfortable holding others accountable while maintaining strong partnerships.
- Calm under pressure, resilient in the face of conflict or criticism, and able to manage sensitive issues with judgment and empathy.
Skills
- Microsoft PowerPoint
- Microsoft Excel
- Project management
- Program management
- Strategic analysis
- Communication (written and verbal)
- Presentation delivery
- Data visualization
- Stakeholder engagement
- Team leadership
- Cross-functional coordination
- Executive reporting
- Scenario planning
- Impact assessment
Location
- ATP Offices (exact location to be defined)
Work Type
- Regular travel to tournaments, player meetings, and ATP offices as required
- Flexible working hours around key events and time zones
Experience Level
- Senior
About the Company
- ATP Tour Values: Push Limits, Play True, Win Together, Own it