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About the Role

As a Floor Leader, you will support the Store Management Team by driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading sales associates to achieve goals, fostering a positive work environment, and contributing to making the world a better place one soap at a time.

Responsibilities

Provide coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
Take ownership of results and grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering world-class customer experiences and product demonstrations.
Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals.
Educate customers on Lush brand values and ethical business practices.
Increase product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork, collaboration, and valuing employee contributions.
Manage cash handling, customer transactions, register opening/closing, cash drawer reconciliation, nightly deposits, and store security.
Take deposits to the bank as required.
Lead by example in attendance and punctuality, and encourage the same from all employees.
Monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Utilize Visual Merchandising guidelines to adjust product displays based on sales.
Support management in ensuring store compliance with company standards for opening/closing, product integrity, respectful workplace, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of supervisory experience involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Skills

Sales coaching
Customer experience
Brand education
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB) promotion
Cash handling
Store opening/closing
Time and attendance monitoring
Visual merchandising
Inventory management
Policy and procedure adherence
Consultation-based customer service
Sales metric analysis
Cross-cultural collaboration

Location

Eastview

Work Type

Part Time
20-29 hours weekly

Experience Level

1 year supervisory experience
1 year customer service and sales experience
1 year cash handling and opening/closing procedures experience
1 year problem-solving experience
1 year fast-paced team environment experience

Salary/Compensations

$18.70—$18.70 USD

About the Company

Lush Handmade Cosmetics participates in E-Verify in certain US states.
Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

Equal Opportunity

Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.