Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Floor Leader, you will support the Store Management Team in all areas of the business, including driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You will ensure an exceptional customer experience, a motivated staff, and operational excellence. Your role involves leading sales associates to achieve goals, fostering a positive work environment, and making the world a better place one soap at a time.

Responsibilities

Provide effective coaching and feedback to the sales team using StoreForce dashboard results to meet and exceed sales goals.
Take ownership of results and grow segment contributions to store sales.
Celebrate sales achievements with the team.
Lead by example in delivering a world-class customer experience, including product demonstrations.
Collaborate with the team to exceed daily sales goals and drive sales through excellent customer service.
Educate customers on Lush brand values and ethical business practices.
Increase product knowledge through continuous learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Encourage open communication and actively listen to team members' perspectives on diversity, equity, inclusion, and belonging (DEIB).
Foster a sense of belonging by promoting teamwork and valuing employee contributions.
Manage cash handling, including customer transactions, register operations, and nightly deposits.
Secure the store at the end of each day and take deposits to the bank as required.
Lead by example in attendance and punctuality, and monitor employee breaks.
Review daily communications to ensure team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store environment.
Train the team on inventory best practices and fresh standards, and support inventory tasks.
Make real-time adjustments to product displays based on sales and Visual Merchandising guidelines.
Support the management team in ensuring store compliance with company standards for operations, product integrity, workplace conduct, and health and safety.

Requirements

Minimum 1 year of experience in customer service and sales.
Minimum 1 year of experience in cash handling and opening/closing procedures.
Minimum 1 year of experience in supervisory roles involving coaching, feedback, and training.
Minimum 1 year of experience in problem-solving customer service issues in day-to-day operations.
Minimum 1 year of experience in a fast-paced team environment.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Skills

Sales coaching
Customer experience
Brand education
Product knowledge
Team development
Diversity, Equity, Inclusion, and Belonging (DEIB) promotion
Cash handling
Store opening/closing procedures
Inventory management
Visual merchandising
Problem-solving
Communication
Training
Spanish fluency (preferred)
French fluency (preferred)
Other language fluency (preferred)
Sales metric analysis (preferred)
Skincare/cosmetics experience (preferred)
Cross-cultural collaboration (preferred)
Social justice training (preferred)

Location

Eastview

Work Type

Part Time
20-29 hours per week

Experience Level

1 year minimum supervisory experience
1 year minimum customer service and sales experience
1 year minimum cash handling and opening/closing procedures experience
1 year minimum problem-solving experience
1 year minimum fast-paced team environment experience

Salary/Compensations

$18.70—$18.70 USD

About the Company

Lush Cosmetics North America operates on Indigenous territory across Turtle Island.
Headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh.
Our facilities are also located on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and are now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.
We recognize that our facilities and staff are guests on this land.
We act to repair past harm in allyship with Indigenous People everywhere, including staff, customers, and leadership from organizations and communities we work with.