Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Database Coordinator is responsible for maintaining the donor database, producing reports, answering donor inquiries, performing day-to-day clerical duties, and assisting with the co-ordination of special events and donor programs. This role supports the TZWC office and assists in implementing the Toronto Zoo Strategic Plan.

Responsibilities

• Continues and completes the implementation and integration of CRM and e-commerce within the TZWC.
• Coordinates and maintains the TZWC E-Commerce website, including online sales of Adopt an Animal packages, Wild Walk, and Special Event tickets.
• Develops, maintains, and updates 3rd party donation pages.
• Provides CRM user support for the organization.
• Updates, maintains, and analyzes donor data and information in the database.
• Issues tax receipts for donations.
• Prepares and issues business acknowledgment letters and tribute cards for the Tribute Program.
• Processes paperwork, payment transactions, and donations.
• Processes monthly donations via EFT and E-Xact portal.
• Assists with processing of daily mail through postage meter and prepares same for pick up.
• Opens mail and takes required action, including completing payment transactions.
• Ensures office files are maintained and up to date.
• Responds to telephone, email, and on-line inquiries.
• Develops, updates, and produces monthly financial reports for the branch.
• Develops and produces financial reports for the Finance branch for reconciliation.
• Reconciles with Retail for products sold in the Gift Shops for fundraising.
• Prepares financial reports for Keeper events.
• Prepares financial reports for ticketed fundraising events.
• Assists with on-line marketing and fundraising.
• Assists in the creation and distribution of Donor E-Newsletter.
• Processes donor recognition through the preparation of appropriate lists for publication and events.
• Assists in the planning and implementation of an annual giving fund program such as the Tribute program and Direct Mail.
• Co-ordinates and processes the annual Staff Campaign.
• Assists with identifying sources of donations and the distribution of solicitation packages.
• Assists in the development, organization, and implementation of donor and special events, as well as the delivery of the donor tour program.
• Provides clerical support as required.
• Follows all policies and branch instructions.
• Attends appropriate training as required.

Requirements

• Must have a certificate or diploma in fundraising or equivalent training and experience.
• Must have 3 years of proven experience in a fundraising/donor-related environment.
• Must have previous experience with fundraising database management (preferably Microsoft Dynamics CRM 2011).
• Must have previous experience in bank deposits and bank reconciliation.
• Must possess proven customer service skills.
• Must possess strong organizational skills and an outgoing personality.
• Must be a self-starter capable of working with minimum supervision.
• Must possess a proven ability to motivate and work harmoniously in a team environment.
• Must be capable of maintaining accurate, up-to-date, and comprehensive records.
• Must ensure all applicable licenses and certificates remain valid and in good standing.
• Must have well-developed interpersonal skills, along with strong communication skills.
• Must have working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation.
• Must be knowledgeable in the use of computerized programs and systems including fundraising databases.
• Must be able to work weekends, shifts, and holidays as scheduled.
• Must be able to deal with staff and the public in a courteous and efficient manner.
• Must be capable of meeting the physical demands of the position.
• The successful candidate may be required to provide a police reference check and/or driver’s abstract at their own expense as a condition of employment.
• Candidates may be required to take a written and/or practical examination relevant to the position.

Skills

• Fundraising database management
• Microsoft Dynamics CRM 2011
• Bank deposits
• Bank reconciliation
• Customer service
• Organizational skills
• Interpersonal skills
• Communication skills
• Computerized programs and systems
• Fundraising databases

Location

• Toronto

Work Type

• Temporary
• Non-Permanent
• 40 hours per week

Experience Level

• 3 years of proven experience

Education Level

• Certificate or diploma in fundraising or equivalent training and experience

Salary/Compensations

• Starting $30.12
• $32.13 after 520 hours
• $33.46 after 1040 hours

About the Company

• The Toronto Zoo is committed to protecting wildlife and connecting people, animals, conservation science, and traditional knowledge to fight extinction.
• The Toronto Zoo prioritizes animal well-being in all operations and shows respect for all wildlife.
• The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city.
• The Toronto Zoo respects the principles of equity, diversity, and inclusion and seeks to model these principles in all that we do.
• The Toronto Zoo is committed to fostering an inclusive workforce where all employees feel respected, supported, and valued.
• The Toronto Zoo strives to create an environment that represents the rich diversity of our guests and our community.
• The Toronto Zoo encourages applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity, and inclusion.
• Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ2S+ persons, and women.
• The Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guests, and community.
• The Toronto Zoo is a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation.
• The Toronto Zoo blends science and traditional knowledge to protect species and their habitats.
• The Toronto Zoo invites others to join us as guardians of wild, acting together to ensure wildlife and wild spaces thrive.
• This job posting is for an existing vacancy within our organization.
• Your Toronto Zoo uses artificial intelligence to screen, assess or select applicants.

Equal Opportunity

• The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.
• The Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ2S+ persons, and women.