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About the Role
As part of the Retail Training & Excellence team based in New York, you will support Retail teams across North America in developing their skills, elevating client experience, and driving performance. You will play a central role in transmitting the House’s DNA and supporting operational excellence.
Responsibilities
- Embody the House’s values and standards
- Build trust with in-store teams
- Foster a culture of continuous, constructive learning
- Adapt global training modules to local cultural specificities
- Ensure training content reflects the expectations of luxury clients in China and Singapore
- Lead training sessions and field coaching across four core pillars: The History of Maison Polène, Product Expertise, The Selling Ceremony, and Performance
- Monitor client satisfaction indicators, including NPS and Client Experience Evaluation
- Contribute actively to the continuous improvement of client experience
- Support floor management and client welcome standards
- Ensure the onboarding of new talents
- Track retail performance indicators for the stores within your scope
- Monitor your own training KPIs
- Consolidate these KPIs into monthly and post-training reports
- Develop action plans based on performance and training outcomes
Requirements
- Significant experience as a Trainer, ideally 4 to 5 years minimum, within Leather Goods, Jewelry, Fashion, or Beauty
- Strong sensitivity to Retail, luxury service, and the world of leather goods
- Solid understanding of the luxury market in North America
- Strong command of Microsoft Office, especially PowerPoint and Excel
- Affinity with digital learning tools and mobile learning platforms
- Ability to analyze numerical data, including client experience indicators, and translate insights into concrete action plans
- Strong interpersonal and leadership skills, with the ability to engage teams, inspire others, and transmit knowledge with passion
- Highly organized, autonomous, and detail-oriented
- Agile, with the ability to translate a global strategy into effective local execution
Skills
- Microsoft Office (PowerPoint, Excel)
- Digital learning tools
- Mobile learning platforms
- Teach on Mars, LumApps, or Yoobic (asset)
- Data analysis
- Interpersonal skills
- Leadership skills
- Organization
- Autonomy
- Detail-orientation
- Agility
Location
- New-York
Work Type
- Full-time
Experience Level
- 4-5 years minimum as a Trainer
Salary/Compensations
- $70,000-$85,000
Benefits
- Monthly ICHRA medical stipend
- Dental & vision insurance with employer contributions
- 401(k) plan
- Paid Time Off (vacation and sick time)
- Employee discount on products
- Commuter benefits
- Opportunities for growth
About the Company
- Founded in 2016, Polène is a French leather goods brand known for its artisanal craftsmanship and nature-inspired designs.
- The company is experiencing strong growth and international expansion, with a focus on expanding its retail presence and elevating client experience across North America.
- Polène employs 800 artisans in its workshops in Ubrique, Spain, and emphasizes an artistic positioning for its collections.
Equal Opportunity
- Polène is an equal opportunity employer committed to fostering an inclusive, respectful workplace.
- The company does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.