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About the Role

DK Technology is seeking a Digital Workspace Assistant to support core digital tools and enhance the employee experience. This role offers career growth in technology, exposure to global teams, and insight into how digital systems support publishing. You will assist with key workplace platforms, digital projects, and the continuous improvement of tools and processes, acting as a central point for troubleshooting, system updates, and user adoption.

Responsibilities

Support the day-to-day running of core digital tools.
Deliver a seamless employee experience.
Support key workplace platforms.
Assist with digital projects.
Contribute to the ongoing improvement of tools and processes.
Troubleshoot user queries.
Support system updates and user adoption.
Support content management and publishing automation tools.
Work with internal teams and suppliers to resolve issues.
Maintain system updates.
Improve platform operations.
Ensure technology is used effectively across the business.
Ensure users feel supported.
Ensure key processes run smoothly.
Create guides and training materials for tool adoption and best practices.

Requirements

Experience using a project management tool such as Asana.
A technology-based qualification, a tech-related degree, or experience in tech support / IT support.
A basic understanding of workflows and digital processes.
Strong communication and organisational skills.
A proactive, collaborative approach and a willingness to learn.
Familiarity with Google Workspace or similar cloud-based tools.
Experience supporting SaaS tools, digital asset management (DAM) systems, or workplace platforms.
Interest in AI-enabled tools, digital automation, or change management.

Skills

Digital Workspace Support
Employee Experience
Technology Career Development
Digital Systems Support
Publishing Industry Knowledge
Project Assistance
Tool and Process Improvement
User Support
System Updates
User Adoption
Troubleshooting
Content Management
Publishing Automation
Issue Resolution
Platform Operations
Technology Adoption
Training Material Creation
Communication Skills
Organizational Skills
Workload Management
Relationship Building
Workflow Understanding
Digital Tool Optimization

Location

Pimlico office
London

Work Type

Hybrid
Remote working from abroad (subject to criteria)
Smart-working

Experience Level

Entry-level
Early Career

Education Level

Technology-related qualification
Tech-related degree

Salary/Compensations

Starting at £28,500 depending on skills and experience
Plus bonus and benefits

Benefits

25 days paid holiday entitlement in year one, plus bank holidays
Generous pension scheme
Volunteering policy and charity matching
Employee assistance programme
70% discount on company books
Cycle to work scheme
Discounted gym membership
Shopping discounts
Flex Fridays (1pm Finish*)
Up to 30 days remote working from abroad*
Tree planted for every new employee

About the Company

DK Technology is committed to building a diverse workforce that reflects the varied communities that read our books across the world.
DK is proud to announce that we have adopted The Halo Code.
DK is a member of the disability confident scheme.
DK supports flexible working and has introduced a new ‘smart-working’ policy with a hybrid approach of working weekly from home and in DK’s office.

Equal Opportunity

We encourage applications from all individuals, regardless of age, religion, gender, ethnicity, disability, sexuality or social background.
We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.