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About the Role

Our Customer Experience Centre is continuously evolving to meet customers where they are whether by phone, email, or other digital channels. We’re looking for a Part-Time Customer Experience Agent to join our dynamic and customer-focused team! In this role, you’ll report to the Customer Experience Centre Supervisor and play a key part in creating positive customer interactions. You’ll handle inbound/outbound calls with professionalism, empathy, and efficiency. You’ll respond to a wide range of customer service inquiries with a solutions-oriented approach that reflects our commitment to excellence. Most importantly, you’ll strive to deliver a seamless, positive customer experience at every touchpoint ensuring each interaction contributes to a strong, lasting relationship with our customers.

Responsibilities

Receive incoming calls in a professional and courteous manner
Multitask in a customer contact centre
Provide exceptional customer services to all customers
Provide timely and accurate order entry for customers
Accurate reporting of confidential information
Follow set procedures including the ability to adhere strictly to call scripting
Be able to sit for prolonged periods
Perform other related duties and projects as assigned

Requirements

Must be 18 years of age or older
A quiet home work environment is required

Skills

Excellent customer service, communication, teamwork, and interpersonal skills
Clear speaking voice and ability to communicate well over the phone
Professional, courteous, and welcoming manner
Fluently Bilingual (French/English) considered an asset
Demonstrated proficiency with MS Office (Outlook, Word, Excel, Powerpoint)
Highly reliable with the ability to maintain regular attendance and punctuality
Demonstrated ability to build and maintain positive relationships with all contacts

Location

London, ON
Remote

Work Type

Part-Time
Remote

Experience Level

Previous experience in a contact centre or customer service training

Education Level

Completion of High School and/or GED equivalent preferred
Post secondary education considered an asset

Salary/Compensations

$19.35/hour

Benefits

Flexible schedule within operating hours
All necessary technology and equipment will be provided

About the Company

The Beer Store has been in business since 1927 and is the primary distribution and sales channel for beer in Ontario, owned by 28+ Ontario-based brewers.
We foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers.
We are knowledgeable, passionate, and loyal ambassadors for beer, health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.

Equal Opportunity

We are committed to providing a respectful and empowering workplace that values our greatest resource, our people.
Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities.
We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic.
We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation.
If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.