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About the Role

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision, ensuring high cleanliness standards, financial accuracy, and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through a structured process.

Responsibilities

• Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
• Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior, and exterior areas.
• Perform daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing bank deposits.
• Protect company culture by establishing and maintaining professional relationships with employees.
• Perform additional duties as assigned.

Requirements

• 2+ years of customer-facing work experience.
• Leadership experience preferred but not required.
• Sales experience preferred.
• Current valid driver’s license and access to a reliable personal vehicle (except in New York City and Brooklyn).
• High School diploma or GED required.

Location

• Multiple stores within a district
• Onsite

Work Type

• Day shift only
• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED
• College education is a plus

Salary/Compensations

• $19.00-$20.50 Hourly

Benefits

• Daytime hours with potential for Sundays off
• Outstanding company culture with growth opportunities
• Competitive starting pay
• Paid Time Off accrued throughout the year, increasing with years of service
• Generous 401(k) match with Traditional and/or ROTH choices
• Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution
• Healthy Wellness Program with rewards towards medical premium
• BenefitHub discounts

About the Company

• Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide.
• We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities.

Equal Opportunity

• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.