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About the Role

Dealertrack, a Cox Automotive Brand, is seeking a Systems Integration Analyst II to join the Business Operations team. This role focuses on enterprise account management, setting up new partners, and assisting existing partners with conversions and enhancements within the Dealertrack environment. The analyst provides technical support, manages escalations, and ensures timely responses across the organization.

Responsibilities

Lead the planning and technical implementation of integrations for new partners of digital retailing services onto the Dealertrack network.
Provide pre-sales technical support to partners to understand requirements for implementation.
Facilitate and assist upgrades and conversions of existing partners.
Coordinate, manage, and track all implementation tasks and deliverables using internal tools such as Salesforce and Rally.
Proactively identify project risks and issues and work with project teams and management to mitigate or escalate as necessary.
Assemble and coordinate cross-functional teams on partner initiatives.
Coordinate with Network and Infrastructure teams on partner needs.
Create a positive customer experience by building strong relationships, ensuring timely communication, and managing expectations effectively.
Expand general knowledge of current products and services.
Maintain regular interaction with engineering teams to manage fixes for production service issues.
Maintain an in-depth understanding of Dealertrack products and support protocols.
Identify process improvements to enhance service quality and increase speed of resolution.
Support production deployments and outages outside normal business hours.
Take a self-driven approach to professional development.

Requirements

Bachelor’s degree in IT related field and 2+ years relevant/related work experience, or a master’s degree and 1 year of experience, or 8 years of experience in a related field.
Prior experience in a client-facing or partner integration role.
Proficient knowledge of integration technologies and protocols, including XML, JSON, REST/SOAP APIs, OAuth, HTTPS, SFTP, certificate management, and firewall policies.
Experience with tools such as Splunk, GitHub, Visual Studio, or similar development and monitoring platforms.
Experience analyzing logs and monitoring system health using tools such as Splunk or similar tools.
Proficient in MS Office applications (Excel, Word, PowerPoint).
Working knowledge of project management techniques and tools (e.g., Agile methodologies, Rally, Jira, or similar tools).
Excellent written and verbal communication skills, with the ability to translate technical concepts into clear, non-technical language.
Strong analytical and problem-solving skills, with attention to detail and ability to draw meaningful conclusions from data.
Ability to work effectively in a cross-functional, fast-paced environment and manage a high-volume workload.
Experience building and maintaining internal and external stakeholder relationships.
Strong organizational, planning, and decision-making abilities.
Advanced troubleshooting and multi-tasking skills.
Flexibility and adaptability in a dynamic environment with frequent change.
Willingness to support off-hours and on-call activities as needed.
Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Skills

XML
JSON
REST/SOAP APIs
OAuth
HTTPS
SFTP
Certificate management
Firewall policies
Splunk
GitHub
Visual Studio
MS Office applications (Excel, Word, PowerPoint)
Agile methodologies
Rally
Jira
API management tools (e.g., Apigee, MuleSoft, Kong, or similar)
Networking concepts (e.g., DNS, load balancing, VPNs)

Location

North Hills, NY

Work Type

Hybrid
Full-time

Experience Level

2+ years relevant/related work experience
1 year of experience
8 years of experience in a related field

Education Level

Bachelor’s degree in IT related field
Master’s degree

Salary/Compensations

$88,800.00 - $133,200.00

Benefits

Flexible vacation with pay
Seven paid holidays
Up to 160 hours of paid wellness annually
Bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

About the Company

Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike.
Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Equal Opportunity

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
EOE, including disability/vets