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About the Role

The Claims Advocacy Specialist supports Ryan’s Transactional Risk practice by managing claim activity, advocating for clients, and ensuring timely, fair, and accurate claims resolutions. This role involves working with insurance carriers, retail agents, and internal teams to assess coverage, monitor progress, and resolve claims efficiently.

Responsibilities

• Manage a backlog of claims and utilize a diary system for timely communication, monitoring, and reporting.
• Conduct thorough investigations and research to evaluate and establish coverage for assigned claims.
• Act within designated authority levels to resolve claims when appropriate.
• Monitor claim-related communications, identify exposures, address stakeholder needs, and ensure accurate data entry within claim systems.
• Serve as a liaison between clients and insurance carriers, advocating for fair and timely claim resolutions.
• Communicate with carriers’ claims departments to discuss coverage issues and request periodic status updates.
• Collaborate with retail agents to ensure timely claim reporting and clear documentation.
• Provide ongoing guidance to clients, explain procedures, address inquiries, and manage expectations throughout the claims lifecycle.
• Participate in claim reviews, audits, and performance evaluations to identify improvement opportunities.
• Develop and refine claims advocacy strategies to optimize outcomes and maintain service excellence.
• Work closely with underwriters, actuaries, and risk management professionals to assess coverage, evaluate liability, and establish appropriate claim strategies.
• Contribute to initiatives designed to mitigate risk, reduce claim frequency and severity, and strengthen overall claims management processes.
• Stay current on industry trends, regulatory changes, and best practices in claims advocacy and insurance coverage.
• Provide training, mentorship, and knowledge sharing to junior team members as needed.
• Perform other relevant duties as assigned.

Requirements

• 1+ years of experience in insurance claims processing or claims management with a Bachelor's degree.
• Bachelor’s degree required; Master’s of Law preferred.
• Legal education (e.g., law degree) or related field experience is a plus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Claims handling and commercial insurance knowledge
• Account management
• MS Office (Excel and Word)
• Backlog and diary system management
• Investigations & research
• Coverage evaluation and reporting
• Strong analytical abilities
• Excellent organizational and time management skills
• High attention to detail
• Clear and effective communication skills
• Strong problem-solving abilities
• Ability to collaborate effectively with clients, carriers, and internal teams

Experience Level

• 1+ years of experience

Education Level

• Bachelor's degree
• Master's of Law preferred

Salary/Compensations

• $148,000.00 - $185,000.00 annually

Benefits

• Paid time off for company holidays, vacation, sick and personal days
• Paid parental leave
• Mental health services
• Bonuses (for full-time roles)
• Comprehensive and best-in-class benefits package

About the Company

• Ryan Specialty is committed to building and sustaining a diverse workforce throughout the organization.
• Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions.
• Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities.

Equal Opportunity

• Ryan Specialty is an Equal Opportunity Employer.
• This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
• We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.