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About the Role

The Go to Market Manager, Oversight and Ecosystem Integration is responsible for driving the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing Payments Canada initiatives. This role is crucial for ensuring the payment infrastructure, which underpins the Canadian financial system and economy, is functional and scalable.

Responsibilities

• Manage the day-to-day governance, documentation, and process administration of the Ecosystem Partnership Development framework.
• Track internal relationship lead accountabilities to ensure role clarity and maintain operational consistency.
• Establish and maintain centralized tracking mechanisms for priority discussions.
• Establish and maintain contractual requirements, pricing and fees, and fee collection.
• Establish and maintain ongoing monitoring for compliance to contractual obligations, brand standards, policies, and rules.
• Coordinate operational tracking and alignment across defined ecosystem categories.
• Coordinate GTM operational tracking and alignment across departments.
• Support internal relationship owners in structuring, documenting, and guiding engagements with industry anchors and platform vendors.
• Ensure third-party solutions, competitive services, and systemic fraud requirements are systematically logged, organized, and documented.
• Collaborate with internal product, relationship, and delivery owners to channel team enthusiasm and new business models into actionable workstreams.
• Provide direct supervision, guidance, objective setting, and performance leadership to reporting Analysts.
• Identify and route policy, Rules, public relations, and corporate governance matters to respective internal teams.
• Manage the structural definition, aggregation, and ongoing tracking of strategic KPIs.
• Supervise the end-to-end collection of progress data to assemble regular status updates and operational progress reports.
• Translate complex updates into clear, concise executive-level dashboards.
• Develop, implement, and maintain a divisional strategy in line with organizational strategy.
• Provide strong leadership to the divisional team, ensuring necessary tools and support are in place.
• Monitor and measure performance of divisional goals against Payments Canada’s strategic goals.
• Attract and retain professionals with the skill sets and competencies needed to deliver strategic priorities.
• Manage the talent management cycle for the team, including development plans.
• Create a compelling vision for the team and ensure necessary tools and support are in place.
• Champion Payments Canada’s culture, both internally and externally.
• Establish and operate within budget and ensure compliance with budgetary and financial administration requirements.
• Encourage an open and energetic working environment and demonstrate support for the entire organization.

Requirements

• Minimum of seven (7) years of experience as a Go to Market (GTM) Manager, Product Program Manager, Project Manager, or Operations/Governance Analyst within a complex financial services or technology environment.
• Minimum of five (5) years of leadership or supervisory experience, with a proven ability to mentor direct reports, manage multi-stakeholder workflows, and drive cross-functional operational alignment.
• Strong strategic understanding of corporate structures, ecosystem dynamics, and business model translation within highly regulated core financial infrastructures.
• Comfort working with metrics and performance tracking datasets; ability to interpret, synthesize, and leverage programmatic KPIs to monitor and drive market readiness goals.
• Exceptional oral and written communication skills, with a demonstrated ability to transform complex technical data, vendor tracking metrics, and vertical updates into concise, polished summaries suitable for senior leadership and management review.
• Solid understanding of payment system flows, multi-tiered clearing mechanics, and the relationship between core network participants and technical connection providers.
• Bilingualism is considered an asset.
• Eligibility to successfully complete background checks (criminal, credit, identity, employment, and education).

Skills

• Go to Market (GTM) Management
• Product Program Management
• Project Management
• Operations/Governance Analysis
• Leadership
• Supervisory Experience
• Mentoring
• Multi-stakeholder Workflow Management
• Cross-functional Operational Alignment
• Strategic Understanding of Corporate Structures
• Ecosystem Dynamics
• Business Model Translation
• Metrics and Performance Tracking
• KPI Interpretation and Synthesis
• Oral Communication
• Written Communication
• Technical Data Summarization
• Payment System Flows
• Multi-tiered Clearing Mechanics
• Bilingualism

Location

• Hybrid (remote/office)

Work Type

• Hybrid

Experience Level

• 7+ years of experience
• 5+ years of leadership/supervisory experience

Salary/Compensations

• Starting rate: $119,850

Benefits

• Flexible, hybrid (remote/office) environment
• Competitive compensation package
• Annual variable bonus
• Defined contribution pension plan with employer matching (if eligible)
• Comprehensive health and dental benefit coverage
• Mental health coverage
• Life insurance
• Health spending account
• Minimum four weeks paid vacation
• Sick and personal days
• December holiday shutdown
• Cultural holiday observance days
• 26 weeks of paid maternity and parental leave top-up (if eligible)
• Rewards and recognition program
• Access to office gym facilities
• Internal and external professional development opportunities
• Fun team and organizational events
• Monthly all staff forums led by Executive Leadership Team

About the Company

• Payments Canada is at the forefront of the Canadian payment ecosystem, making payments easier, smarter and safer for all Canadians.
• We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem.
• We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day.
• We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges.
• Our values are: Inspire trust, build community and enable change.
• Our culture fosters authenticity, collaboration, innovation and development.
• We empower one another, make meaningful contributions that not only impact the organization, but our country!
• We develop and nurture meaningful connections that drive innovation in our ecosystem.

Equal Opportunity

• At Payments Canada, we are dedicated to fair, transparent and inclusive hiring.
• We are an equal opportunity employer and value diversity at our company.
• Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements.
• Trained recruitment professionals and hiring managers always make the final hiring decisions.
• We are committed to making everyone feel they can be themselves and thrive at work.
• We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.
• We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities.
• If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.
• Preference will be given to Canadian citizens and permanent residents.