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About the Role

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on maintaining spotless cleanliness, ensuring product consistency and quality, and fostering teamwork.

Responsibilities

• Greet guests happily upon arrival and throughout their stay with a smile.
• Use guests’ names whenever possible to ensure they feel properly welcomed.
• Contribute to great guest satisfaction scores through teamwork.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facility features and amenities.
• Be aware of and support all groups and events at the hotel.
• Understand relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Keep all areas, both front and back of the house, clean and well-organized.
• Pitch in to clean guest rooms and public spaces as needed.
• Greet every guest happily with a smile while cleaning.
• Complete all operational checklists accurately and at designated times.
• Ensure handover reports are accurate and on time for effective communication.
• Wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with a nametag and smiling at all times.
• Communicate clearly, honestly, and professionally with team members.
• Exhibit a Can Do Attitude, willing to stretch beyond traditional role to meet business and guest needs.
• Collaborate with all team members to create a welcoming environment for guests and a positive workplace.
• Complete all pre-cleaning duties including stocking room supplies and tools, attending morning stand-up meetings, and assisting with linen in the housekeeping laundry room.
• Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Perform additional cleaning projects in storage rooms, public spaces, guest laundry, and deep cleaning activities as assigned.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time.
• Clock in/out for breaks at the designated time.
• Provide sufficient notice when calling out for a scheduled shift.
• Regularly carry out physical working demands such as stooping, climbing, balancing, kneeling, crawling, standing, walking, repetitive motions, and lifting.

Skills

• Guest Relations
• Name Use
• Guest Satisfaction
• Recovery
• Hotel Knowledge
• Events Awareness
• Technology Understanding
• Phone Etiquette
• Cleaning
• Organization
• Teamwork
• Communication
• Conflict Resolution
• Hospitality
• Guest Service

Location

• Austin Parmer Tech Ridge

Work Type

• Full-time

Experience Level

• Preferred experience in hospitality, service, consumer-facing franchise or related field

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

About the Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award.
• MCR is a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award.