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About the Role

The successful candidate will provide exceptional service to all residents, prospective residents, guests, clients and vendors. Concierge team members are the face of the property while promoting a sense of community.

Responsibilities

• Oversee a team of Concierge, preparing schedules, delegating tasks and managing escalations.
• Provide training as needed.
• Welcome residents and guests, answer the Concierge phone line, manage after-hours package pickup, address resident inquiries and concerns, update communication logs on the resident portal, and manage general security.
• Provide valuable suggestions and resources while maintaining an open and welcoming environment for residents.
• Maintain sound knowledge of the community and surrounding area to answer questions with certainty.
• Build strong relationships with current and future members of the apartment community.
• Maintain positive relationships with residents to ensure open and effective communication.
• Assist with on- and off-site resident events and initiatives.
• Provide marketing support with Social Media postings, Blogging, and Internet Presence.
• Work as part of the site team to ensure sociable and pleasurable environments for events.
• Provide general resident services such as carrying items to suites, calling taxis, scheduling reservations, and amenity reservations.
• Ensure property inventory in the Community Amenities area.
• Monitor and assist with Amenity reservations and events.
• Communicate proactively with Management regarding issues or concerns.
• Review the Activity Log at the commencement of the shift.
• Maintain an appropriate level of confidentiality and discretion with regards to residents.
• Adhere to all property guidelines and standards of performance.
• Maintain work area to an appropriate level of presentation.

Requirements

• Completion of High School or general education degree (GED)
• 2+ years in an upscale customer service/concierge setting preferred.
• Existing knowledge of neighborhood and community preferred.
• Flexibility to work on a rotating schedule (evenings & weekends) is required.
• A commitment to 'Best in Class' Customer Service.
• A professional demeanor with strong communication skills.
• Ability to accurately listen, understand and respond to issues appropriately.
• Ability to work and act independently using good judgment when assessing difficult situations.
• Strong problem-solving skills.
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.
• Demonstrated high degree of integrity and diplomacy.

Skills

• Customer Service
• Concierge
• Scheduling
• Delegation
• Escalation Management
• Communication
• Problem-Solving
• Organizational Skills
• Time Management
• Multi-tasking
• Prioritization
• Social Media
• Blogging
• Internet Presence

Experience Level

• 2+ years

Education Level

• High School Diploma or GED

Benefits

• Total compensation and benefits package

About the Company

• At Rhapsody, we’ve built our company culture around our core values of Respect, Integrity, Dedication and Transparency.
• Every team member plays a vital role at Rhapsody, so we provide them with the training, support and tools needed for success.
• Rhapsody offers exceptional career paths and joining our team can lead to an exciting and fast-paced career.
• We are looking for true team-players who want to learn and advance in the industry.
• Rhapsody values diversity and is committed to equal opportunity in employment.
• At Rhapsody, success is about more than having a healthy bottom line, and we are committed to making Rhapsody an amazing and unique place to work for each member of our team.

Equal Opportunity

• Rhapsody values diversity and is committed to equal opportunity in employment.