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About the Role

The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team. This role serves as the first point of contact for guests and is essential to delivering a positive and memorable guest experience.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures.
• Handle guest mail and messages per established procedures.
• Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake up calls.
• Know how to clean guest rooms to standards.
• Clean lobby, meeting room, vending room, breakfast room, and back-office area.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing effort by completing Company Tracking.
• Must wear proper uniform at all times in accordance with the Standards of Appearance.
• Practice safety standards at all times.
• Adhere to all work rules, procedures, and policies established by the Company.

Requirements

• Prior hotel or hospitality experience is required.
• Work experience as a Hotel Front Desk Associate or similar role preferred.
• Experience with hotel reservations software preferred.
• Customer service attitude.
• Excellent communication and organizational skills.
• High school diploma or equivalent verbal, written and administrative skills.
• Ability to commute to Latham, NY 12110.
• Ability to relocate to Latham, NY 12110 before starting work.

Skills

• Customer service
• Communication skills
• Organizational skills
• Cash handling
• Telephone etiquette
• Hotel reservations software

Location

• Latham, NY 12110

Work Type

• Part-time
• In person

Experience Level

• Prior hotel or hospitality experience required
• Work experience as a Hotel Front Desk Associate or similar role preferred
• Experience with hotel reservations software preferred

Education Level

• High school diploma or equivalent

Salary/Compensations

• $16.50/hr.-$18/hr.
• $16.50- $18.00 per hour

Benefits

• Employee discount
• Paid time off

About the Company

• The Hampton Inn & Suites Albany Airport is seeking a courteous, motivated, and customer-focused Front Desk Associate to join our hospitality team.