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About the Role

This role is responsible for ensuring the safe and efficient operation of the hotel's front desk, providing excellent guest service, and fostering a positive work environment for the team.

Responsibilities

• Consistently offers professional, engaging, and friendly service.
• Ensures all Front Desk colleagues are familiar with and updated on hotel products and services.
• Establishes rapport with guests and maintains good customer relationships.
• Cooperates with other departments to prioritize guest satisfaction.
• Ensures the safe running of the hotel.
• Reviews arrival reports and VIP information to ensure special requirements are met or exceeded.
• Attends regular training on updated topics and required skill sets.
• Communicates and liaises effectively with other leaders in the department and hotel.
• Creates an environment that allows colleagues to achieve job fulfillment and career development.
• Executes financial activities adhering to policies, procedures, and ensuring accuracy in record keeping.
• Promotes the upsell program per brand standards.
• Performs other reasonable duties as assigned.

Requirements

• Excellent team leading and team management skills.
• Fluent and confident in English; additional national and international languages are an asset.
• Excellent written and verbal communication, interpersonal, and leadership qualities.
• Strong guest service orientation and training skills background preferred.
• Maintains professional and pleasant body language at all times.
• Constant standing and walking throughout the shift.

Skills

• Team leading
• Team management
• English language proficiency
• Written communication
• Verbal communication
• Interpersonal skills
• Leadership
• Guest service orientation
• Training skills
• Financial activities
• Record keeping
• Upselling

Location

• Austin

Work Type

• Full-Time
• Permanent

Experience Level

• Previous experience is an asset

Education Level

• Degree or diploma (preferred in Hospitality and/or Tourism Management)

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop talent and grow within the property and across the world
• Ability to make a difference through Corporate Social Responsibility activities

About the Company

• Fairmont Austin is Austin's largest luxury property, offering 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.
• Accor is a worldwide leader in hospitality, welcoming individuals as they are and offering jobs and brands that match their personality.
• Accor supports employees to grow and learn every day, ensuring work brings purpose to life and allows exploration of limitless possibilities.
• Accor is committed to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of the organization.

Equal Opportunity

• Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V