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About the Role

Parker Animal Care is seeking a dedicated and client-focused veterinary receptionist. This position is open to candidates with strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences.

Responsibilities

Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
Maintain a clean, organized, and welcoming reception and waiting area.

Requirements

Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS).
Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
Proficient in Microsoft Office; comfortable learning new software and workflows.
Reliable, punctual, and professional; ability to work independently and as part of a team.
Genuine affinity for animals and comfort working in a clinical setting.
Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

Skills

Customer service
Verbal communication
Written communication
Active listening
Conflict resolution
Appointment scheduling
Multi-line phone systems
Data entry
Payment processing
Point-of-sale (POS) systems
Organizational skills
Attention to detail
Multitasking
Microsoft Office proficiency
Software learning
Teamwork
Animal affinity
Clinical setting comfort

Location

Austin, TX

Work Type

Full-time
4 days per week
8-10 hour shifts
Alternating Saturdays

Experience Level

1 year minimum experience

Salary/Compensations

$16.00-$19.00 per hour
$500 sign on bonus

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan

About the Company

At Parker Animal Care, we’re proud to provide high-quality veterinary services to the Austin community with a team of extraordinary professionals.
Conveniently located in Austin, TX’s South Lamar neighborhood, just off US-290 between Bluebonnet and Oltorf, we proudly care for pets in Rollingwood, West Lake Hills, Sunset Valley, and West Oak Hill.
We value the trust our clients place in us and treat every patient with the same respect and dedication we’d want for our own.
Our priority is long-term wellness—supporting a healthy, active life for your pet through every stage.