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About the Role
Parker Animal Care is seeking a dedicated and client-focused veterinary receptionist. This position is open to candidates with strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments. We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences, including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.
Responsibilities
- Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner.
- Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information.
- Perform client check-out, including payment processing, posting charges, and scheduling future appointments.
- Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health.
- Perform accurate data entry and maintain organized records in the practice management system following onboarding and training.
- Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations.
- Maintain a clean, organized, and welcoming reception and waiting area.
Requirements
- Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment.
- Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution.
- Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS).
- Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment.
- Proficient in Microsoft Office; comfortable learning new software and workflows.
- Reliable, punctual, and professional; ability to work independently and as part of a team.
- Genuine affinity for animals and comfort working in a clinical setting.
Skills
- Customer service
- Verbal communication
- Written communication
- Active listening
- Conflict resolution
- Appointment scheduling
- Multi-line phone systems
- Data entry
- Payment processing
- Point-of-sale (POS) systems
- Organizational skills
- Attention to detail
- Multitasking
- Microsoft Office
- Software learning
- Teamwork
Location
- Austin, TX
Work Type
- Full-time
- 4 days per week
- 8-10 hour shifts
- Alternating Saturdays
Experience Level
- 1 year minimum experience
Salary/Compensations
- $16.00-$19.00 per hour
- $500 sign on bonus
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
About the Company
- At Parker Animal Care, we’re proud to provide high-quality veterinary services to the Austin community with a team of extraordinary professionals. Conveniently located in Austin, TX’s South Lamar neighborhood, just off US-290 between Bluebonnet and Oltorf, we proudly care for pets in Rollingwood, West Lake Hills, Sunset Valley, and West Oak Hill. We value the trust our clients place in us and treat every patient with the same respect and dedication we’d want for our own. Our priority is long-term wellness—supporting a healthy, active life for your pet through every stage.