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About the Role

The Leasing Associate position is responsible for the leasing, marketing, and maintaining positive resident relations. Leasing Associates handle the signing of leases and act as a landlord for property owners.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours.
• Greet and qualify prospects professionally using guest cards in our Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing Community Manager approval and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary.
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan (i.e. competitive rental rates, referrals, promotions, locators, and outreach).
• Projects a favorable image of the community to achieve property objectives and public recognition.
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed.
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner.
• Attends weekly and daily goal setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.

Requirements

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office, Property Management Software.
• May be required to sit for extended periods of time while working at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to use mobile devices and applications for work-related tasks.
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires.
• A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.

Skills

• Microsoft Office
• Property Management Software
• Lead Management Software
• Social Media
• Mobile devices and applications

Location

• Onsite

Work Type

• Full-time

Experience Level

• Six months to one-year related experience and/or training

Education Level

• Associate's degree or equivalent from two-year college or technical school

Benefits

• Top industry pay
• Comprehensive benefits
• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

About the Company

• At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
• RPM Living is an Equal Opportunity Employer.
• RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

Equal Opportunity

• RPM Living is an Equal Opportunity Employer.