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About the Role
We are looking for a part-time Supervisor with a passion for customer service to join our Flagship store in Regent Street on 28 hours per week. The role involves offering an exceptional customer experience that is welcoming, genuine, and aligned with brand values. You must be able to work well in a team, thrive under pressure, react positively to change, and maintain professionalism. Availability for weekdays, weekends, and potential late nights is required.
Responsibilities
- Have co-responsibility for the day to day running of a standalone store
- Drive forward sales and company objectives
- Assist the Store Manager with payroll, rotas, stocktakes, and reports
- Support with stock management at offsite stockroom, unloading deliveries, sending stock to store etc.
- Take full ownership of store and team in Store Manager's absence
- Lead by example and support your team with daily tasks
- Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
- Organise and support in store and field events to promote NEOM as a brand whilst working with partnering businesses
- Training of current and new team members
- Proactively identifying how you can contribute to the wellbeing of our planet, our colleagues, our community, and our customers
Requirements
- At least 1 year minimum experience in a Retail Supervisor role
- Experience in the Health & Beauty Industry
- A passion for wellbeing
- A love of customer service and to be able to translate this to inspire your colleagues
- Meticulous attention to detail
- Someone who thrives in a collaborative and supportive team
- Alignment with NEOM values with a keen interest in wellbeing
- Have the desire and capability to coach and develop your team to reach their full potential
- Be commercially driven, seeking constant brand opportunities to increase store footfall
- Meticulous attention to detail, able to maintain impeccable standards in store
- Positive energy that will inspire others
- Must be available to work weekdays and weekends
- Late nights may be required
Skills
- Customer service
- Teamwork
- Adaptability
- Professionalism
- Retail management
- Health & wellbeing
- Coaching
- Commercial awareness
- Visual merchandising
- Stock management
Location
- Regent Street
Work Type
- Part-time
- 28 hours per week
Experience Level
- Supervisor
Benefits
- 25 days holiday plus bank holidays
- Time off on your birthday
- Wellbeing days
- Time off to volunteer
- Monthly product allowance
- Staff discount
- Enhanced healthcare coverage
- Sick leave
- Competitive maternity entitlement
About the Company
- NEOM Wellbeing is a movement with a mission to Supercharge Wellbeing with 100% Natural Fragrances. They aim to empower people, nurture communities, and respect the planet. NEOM Wellbeing is an award-winning, B Corp certified business leading the way in Wellbeing.