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About the Role
As a Sales Advisor at M&S Opticians, you will deliver high-quality eye and hearing care services, promote offerings within the wider M&S store, optimize sales opportunities, maintain customer records, manage stock, and provide exceptional customer service. You will assist patients in selecting eyewear, educate them on care and maintenance, and ensure a seamless experience.
Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Skills
- Customer service
- Sales
- Communication
- Interpersonal skills
- Organisational abilities
- Multitasking
- Commercial awareness
About the Company
- M&S Opticians delivers high-quality eye and hearing care services.