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About the Role
The Customer Service Representative will manage customer service requirements by collaborating with brokers, field sales, distribution centers, and internal associates to ensure efficient and cost-effective service that benefits both the customer and Rich Products.
Responsibilities
- Receive and respond to inquiries regarding order status, products, pricing, promotions, and forecast information.
- Perform troubleshooting and develop permanent solutions.
- Process customer orders and manage order data integrity.
- Support maximum order fulfillment by collaborating with Customer Service & Logistics associates.
- Coordinate distribution activities and notify customers regarding order fulfillment.
- Develop and leverage relationships with Third Party distribution partners.
- Support the Customer Service & Logistics organization with departmental projects.
- Ensure customer expectations are understood and met.
- Interpret company policies and procedures and enforce compliance.
- Undertake special projects as needed.
Requirements
- Bachelor’s degree in business or related field.
- 1+ year of business experience, including customer service.
- Strong written and verbal communication skills.
- Strong interpersonal skills.
- Demonstrated problem-solving skills.
- Demonstrated troubleshooting skills.
- Demonstrated ability to multitask.
- Demonstrated ability to work under pressure.
- Strong decision-making skills.
- Demonstrated ability to work in a team atmosphere.
- Flexibility.
- Strong PC proficiency, including Microsoft Office Word, Excel, and PowerPoint.
- SAP or related systems experience preferred.
- Spanish and/or French language skills preferred.
Skills
- Customer Service
- Communication
- Interpersonal Skills
- Problem-Solving
- Troubleshooting
- Multitasking
- Working Under Pressure
- Decision-Making
- Teamwork
- Microsoft Office Suite (Word, Excel, PowerPoint)
- SAP (preferred)
- Spanish (preferred)
- French (preferred)
Experience Level
- 1+ year business experience
Education Level
- Bachelor's degree in business or related field
Salary/Compensations
- $49,087.00 - $66,412.00
About the Company
- Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities.
- Our products are used in homes, restaurants, and bakeries worldwide.
- We provide insights to help food industry professionals stay competitive.
- Our portfolio includes creative solutions for foodservice, retail, in-store bakery, deli, and prepared foods.
- With over 13,500 associates globally in 100 countries and annual sales of $5.9 billion, Rich’s is a global leader.
- Rich’s—Infinite Possibilities. One Family.
Equal Opportunity
- Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all.
- We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes.
- The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
- Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
- A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s.
- Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.