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About the Role

The Specialist Sales Executive ensures timely and compliant reservations for specialist products, acting as a product sales champion for specialist customers. The role drives revenue by ensuring an excellent booking experience for all specialist customers.

Responsibilities

• Perform reservations for special products in a timely and compliant manner, ensuring an excellent booking experience for all customers.
• Develop and maintain strong customer relationships.
• Develop a deep understanding of IAGC specialist products and the specific requirements for the various commodities covered under them.
• Negotiate rates effectively when required.
• Identify new business through effective dialogue with customers at a transactional level.
• Develop pipeline reports for new business opportunities and record in Salesforce.
• Provide business with progress updates on each new opportunity.
• Effectively use Salesforce to follow up promptly on pending and live quotes.
• Work largely on own initiative with agents and maximise selling available capacity.
• Manage customer challenges without direct support from IAG cargo management.
• Contribute to achieve revenue targets by seeking all selling opportunities from customers to maximise both yield and revenue for the UK&I.
• Develop strong working relationships with customer support, based on mutual trust, respect and understanding of their needs, to develop loyalty to IAG Cargo.
• Work effectively with the various specialist product stakeholders and colleagues responsible for delivering our specialist products.
• Ensure reservations involving our specialist products portfolio are made in a timely and compliant manner.
• Act as a product sales champion for our specialist customer base.
• Ensure an excellent booking experience for all specialist customers and drive revenue for IAG Cargo.
• Work effectively in an energetic & dynamic external environment with the main aim of ensuring an excellent customer experience.
• Perform specialist reservations while considering many diverse factors.
• Build strong working relationships with customers at various levels within each organisation.
• Ensure Salesforce is up to date for quotes, business gained, opportunities and regulatory compliance.
• Drive sales conformance and maximise capacity utilisation.
• Take on other tasks to ensure customer cover is continuous from time to time.
• Be in the office during the normal working hours of our customers.
• Meet with customers and potentially undertake some activity outside normal working hours.

Requirements

• Highly developed social, interpersonal and communication skills.
• Ability to work under pressure without direct management.
• Take measured risks in order to maximise profit.
• Strong organisation and time management skills.
• Selling skills, particularly in effective negotiation.
• Entrepreneurial approach to developing new ways of meeting customer requirements.
• Excellent team working and team developing ability.
• Airline reservations experience.
• Customer facing experience.

Skills

• Salesforce
• Negotiation

Location

• UK & Ireland

Work Type

• Full-time
• Onsite

Benefits

• Competitive salary
• Bonus
• Unlimited basic and premium standby tickets on British Airways and group airlines.
• Up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy.
• Access to LinkedIn learning.
• Access to Rosetta Stone Language courses.
• Free onsite gym facility.
• Access to the UNMIND app.
• Access to a community of Mental Health First Aiders.
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work.

About the Company

• IAG Cargo is one of the world’s largest airfreight logistics organisations.
• We move cargo that positively impacts society worldwide.
• We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling).
• Powered by five airlines, our reach is truly global.
• We believe in keeping the world’s economies turning.
• We do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride.
• We are a globally recognised logistics business, that is Trusted to Deliver.

Equal Opportunity

• Our recruitment procedures positively support our diversity and inclusion agenda.
• All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.