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About the Role

As an IT Specialist, your day consists of ensuring our employees have the technology they need to do their jobs to their fullest potential while quickly resolving beginner and intermediate technical issues they encounter. You will be the first stop for communicating, troubleshooting, installing and maintaining our technical systems while working closely with great IT team to ensure we are delivering a world-class IT product to our organization. We are a high-performing team supporting high-performing teams and the ideal candidate would be highly motivated, disciplined and a master problem solver.

Responsibilities

Set and accomplish personal and professional SMART goals
Study and obtain certifications / read and grow personally and professionally
Create, update, and close tickets using our ticketing system
Answer and use chat and phone systems
Perform remote sessions on computers
Manage IT onboarding and offboarding of employees
Move workstations and manage cables
Setup and maintain audio/video solutions
Install, update and troubleshoot applications on end user computers
Perform hardware upgrades and manage repairs through 3rd party providers
Troubleshoot network connectivity issues

Requirements

Understand and adhere to the 3 CAG Core values
Exceptional customer service, communication and discipline skills
Highly engaged and interested in growing in an IT career
CompTIA A+ Certification
Reliable transportation
Available 40 hours per week minimum
Available to work daily from 6:00am or until 8:00pm
Ability to lift 50 lbs to chest height
Ability to stand/walk for long periods of time
Ability to kneel under desks
Must have held a valid driver's license for at least 1 year
Must be at least 18 years of age to be considered

Skills

Computer hardware troubleshooting
Windows, Mac, and Linux
Reading event logs
PC imaging and deployment
Dell tech direct fleet management
Basic network troubleshooting
Basic WiFi operation and troubleshooting
MFC setup and troubleshooting
Low voltage cable installation and planning
Avigilon security camera operations and troubleshooting
Microsoft Active Directory & Microsoft Entra / Intune
Google Workspace Administration
Mosyle mobile device management
SyncroPSA

Location

Austin, TX

Work Type

Full Time
Onsite

Salary/Compensations

$25+ per hour based on experience and certifications

Benefits

Leadership / Mentorship opportunities
Onsite Gyms and wellness coaches
Vehicle purchase reimbursement program
100% employer paid health insurance
Paid study time for certifications
100% reimbursement for all approved, completed certifications
Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
Employer Paid Employee Assistance Program
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Technician Flag Hour Bonuses
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
$200 Donation to Charity of Your Choice with Approval

About the Company

Continental Automotive Group is looking for a world-class IT Specialist.
Come see why CAG is leading the pack in support and growth of employees.
Our IT Specialists are the foundation to IT Support at all CAG locations and are a highly valued part of our team.
We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

Equal Opportunity

CAG is proud to be an equal opportunity employer.
We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
We encourage all interested candidates to submit an application.
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.