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About the Role

Performing highly advanced (senior-level) consultative services and functional assistance for the CAPPS Program, with a focus on Accounts Receivable (AR) and Cash Receipts (CR) modules. This role requires expertise in module coordination, production support, configuration, business process leadership, change management, testing, integrations, compliance, training, reporting, and release management.

Responsibilities

• Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
• Responsible for functional CAPPS Accounts Receivable (AR) and Cash Receipts (CR) module subject matter expertise.
• Responsible for functional configuration skills, including setting up AR Business Units, defining Customer Master Data and Customer Groups, configuring Payment Methods and Payment Terms, setting up Entry Types, Entry Reasons, and Distribution Codes, configuring Accounting Rules and ChartField Defaults, defining Aging IDs and Collection Rules, setting up Item Groups and Item Types, configuring Receivable Update and Posting Options, defining Write-Off and Adjustment Rules, configuring Collection Processes, AR Security Roles and User Access knowledge, loading CAPPS – Cash Receipts, processing receipts, CR Definition setup, Fee Codes Reference Types and Fee Codes Maintenance, and integration with Cash receipts, Accounts Payable, Purchasing, Asset Management, and Project Costing.
• Responsible for technical skillsets for applicable tools, including understanding Application Designer (records, fields, pages, components), SQR and BI Publisher report customization, SQL Proficiency, understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements, and planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
• Responsible for monitoring all CAPPS AR batch jobs, including tracking job schedules, monitoring job execution, detecting and responding to failures, validating output, managing dependencies, performance tuning, documentation, proper communication and escalation, and ensuring compliance when schedules must be altered.
• Responsible for tools and environment knowledge, including PUM (PeopleSoft Update Manager) and Change Assistant, Fluid UI changes and page navigation, lifecycle management and selective adoption, Elasticsearch/Search Framework, and data migration and compare reports.
• Responsible for cross-functional collaboration, including strong problem-solving and troubleshooting, requirements gathering for applicable break/fix or system enhancements, documentation and testing (UAT, regression testing), incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates, and communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
• Understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.).
• Providing structured cross-training to support junior analyst capability growth.
• Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
• Responsible for project-level coordination and participation, including expansions that include additional module implementations or enhancements for agencies, understanding and accounting for interdependence on legacy systems (USAS, TINS, etc.), cyclic processes such as fiscal year-end, State of Texas legislative changes, federal mandates, and third-party integrations.
• Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
• Responsible for coordination of the Fiscal Year-End, including planning, scheduling, and communicating, reconciliations and verifications, and system configurations and maintenance.
• Responsible for the CAPPS Financials functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned.
• Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
• Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards.
• Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks.
• Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
• Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
• Participates in Disaster Recovery and Upgrade Testing activities.
• Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
• Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS.
• Performing other related Work as assigned.

Requirements

• Extensive knowledge and experience performing system configuration changes.
• Extensive knowledge and understanding of State of Texas applicable policies.
• Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
• Experience working with the Accounts Receivable/Billing non-core module of PeopleSoft FSCM version 9.2
• Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
• Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
• Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
• Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
• Extensive familiarity with support tools such as PUM, Fluid and Elastic Search
• Experience performing functional project management activities in support of CPA’s CAPPS program
• Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
• Experience supporting Priority 1 and Priority 2 incidents in coordination with the Major Incident Management (MIM) process.
• Experience participating in Disaster Recovery exercises.
• Experience preparing and presenting executive-level presentations.
• Extensive experience supporting the CAPPS Financials tower in PeopleSoft FSCM version 9.2
• Experience developing requirements, analyzing, designing, developing, testing, and implementing components of two or more of CPA's statewide systems: CAPPS, TINS, SPA, and USAS
• Experience planning and coordinating the Fiscal Year Process at a statewide level
• Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
• Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements
• Experience preparing WCAG 2.1-compliant materials for distribution.
• Experience working with the General Ledger/Commitment Control core module of PeopleSoft FSCM version 9.2
• Experience working with the Asset Management core module of PeopleSoft FSCM version 9.2
• Experience working with the CAPPS Financials Accounts Receivable/Billing module
• Experience working with the CAPPS Financials Cash Receipts module
• Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
• Experience working with the Accounts Payable core module of PeopleSoft FSCM version 9.2
• Experience working with the Purchasing/eProcurement core module of PeopleSoft FSCM version 9.2
• CPA experience with and knowledge of production support activities for CPA’s legacy Statewide Financial Systems
• Experience working with the Inventory non-core module of PeopleSoft FSCM version 9.2
• Experience working with the Strategic Sourcing non-core module of PeopleSoft FSCM version 9.2
• Experience working with the Travel & Expense non-core module of PeopleSoft FSCM version 9.2
• Experience working with the Project Costing non-core module of PeopleSoft FSCM version 9.2

Skills

• CAPPS Program Support
• Accounts Receivable (AR)
• Cash Receipts (CR)
• Module Coordination
• Production Support
• Issue Resolution
• Configuration
• Business Process Leadership
• Change Management
• Testing (Functional and UAT coordination)
• Integrations
• Compliance
• Policy Alignment
• Training
• User Support
• Reporting
• Analytics
• Release Management
• Patch Release
• Functional Configuration
• AR Business Units Setup
• Customer Master Data Definition
• Customer Groups Definition
• Payment Methods Configuration
• Payment Terms Configuration
• Entry Types Setup
• Entry Reasons Setup
• Distribution Codes Setup
• Accounting Rules Configuration
• ChartField Defaults Configuration
• Aging IDs Definition
• Collection Rules Definition
• Item Groups Setup
• Item Types Setup
• Receivable Update Configuration
• Posting Options Configuration
• Write-Off Rules Definition
• Adjustment Rules Definition
• Collection Processes Configuration
• AR Security Roles
• User Access Knowledge
• CAPPS – Cash Receipts Loading
• Process Receipts
• CR Definition Setup
• Fee Codes Reference Types
• Fee Codes Maintenance
• Integration with Cash receipts, Accounts Payable, Purchasing, Asset Management, and Project Costing
• Application Designer (records, fields, pages, components)
• SQR
• BI Publisher report customization
• SQL Proficiency
• PeopleSoft security
• State of Texas multitenancy requirements
• IT security measures
• CAPPS AR batch jobs monitoring
• Job schedules tracking
• Job execution monitoring
• Failure detection and response
• Output validation
• Dependency management
• Performance tuning
• Documentation
• Communication
• Escalation
• Compliance
• PUM (PeopleSoft Update Manager)
• Change Assistant
• Fluid UI
• Lifecycle management
• Selective adoption
• Elasticsearch/Search Framework
• Data migration
• Compare reports
• Cross-functional collaboration
• Problem-solving
• Troubleshooting
• Requirements gathering
• Break/fix
• System enhancements
• Regression testing
• Incident management (ServiceNow, BOSSDesk)
• System synchronization
• Legacy systems understanding (USAS, TINS)
• Cross-training
• Agency personnel training
• Project-level coordination
• Module implementations
• Fiscal year-end processes
• Legislative changes
• Federal mandates
• Third-party integrations
• Fiscal Year-End coordination
• Reconciliations
• Verifications
• System Configurations
• CAPPS Financials functional design
• Functional Design Documents (FDDs)
• PeopleSoft delivered features (Page and Field Configurator, Drop Zones, Event Mapping, Page Composer)
• Level 2 Service Desk support
• Complex ticket handling
• Advanced troubleshooting
• WCAG 2.1 accessibility standards
• Perceivable, operable, understandable, robust experiences
• Content compliance review
• Accessibility issue remediation
• ITIL principles and practices
• IT service management (ITSM)
• IT asset management (ITAM)
• Major Incident Management (MIM)
• Disaster Recovery
• Upgrade Testing
• User Group presentations
• Steering Committee presentations
• SOC-1 attestation audit
• Security
• Availability
• Processing integrity
• Confidentiality
• Privacy

Experience Level

• Senior-level

About the Company

• CPA