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About the Role
We are seeking a talented Client Success Executive to join the Octopus Fleet team. This role involves delivering exceptional customer service and supporting business clients in their transition to sustainable energy.
Responsibilities
- Be the trusted day-to-day partner for a portfolio of large fleet customers, supporting them throughout their electrification journey.
- Build strong relationships through regular check-ins, quarterly reviews, and proactive support.
- Monitor account health, identify opportunities for account growth, and help customers maximize product utilization.
- Share meaningful insights and reporting to help customers understand their electrification progress and impact.
- Manage the handover from Sales to Customer Success, ensuring a smooth start for every customer.
- Collaborate with customers to define growth goals and key milestones in their electrification journey.
- Act as the customer's advocate, relaying feedback to the Octopus Fleet team to enhance their experience.
- Translate customer feedback into product improvement ideas to keep pace with the evolving electrification market.
Requirements
- At least 2-5 years of experience in account management or client success (SaaS desirable).
- A genuine passion for delivering awesome client experiences and driving sustainability goals.
- Comfortable communicating with businesses and experience liaising with senior stakeholders.
- Fantastic written communication skills with the ability to adapt tone based on the recipient.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- A quick and independent learner, energized by autonomy and responsibility.
- A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement.
- A knack for detail and a desire to see things through to completion.
- Comfortable working through ambiguity and solving problems with a practical, structured approach.
- Experience in a fast-paced, high-growth environment is a bonus.
Skills
- Account Management
- Client Success
- SaaS
- Customer Service
- Sustainability
- Business Communication
- Stakeholder Management
- Written Communication
- Time Management
- Problem Solving
- Operational Mindset
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Salary is discussed during the recruitment process and is flexible to match experience.
Benefits
- Unique culture with autonomy and opportunities for quick learning and decision-making.
- Recognition and rewards for hard work.
- Ranked as the UK's top company to work for.
- Ranked in the top ten in the Sunday Times Best Places to Work 2024.
- Access to UK perks hub - Octopus Employee Benefits.
About the Company
- Octopus Electroverse is building the future of electric vehicle charging, making it smart and simple.
- We are one of the largest eMobility players globally, connecting over 1.4 million electric vehicle chargers.
- Our ecosystem spans web, iOS, Android, CarPlay, Android Auto & Automotive OS.
- We are expanding internationally, partnering with automotive and tech companies, and developing new features at scale.
- Octopus Fleet is our business offering, focused on simplifying operations for mixed and fully electrified vehicle fleets.
- Octopus Energy Group fosters a culture where people learn, decide, and build quickly with autonomy.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
- We encourage individuals to apply even if they don't meet 100% of the job requirements.
- We are looking for genuinely decent people who are honest and empathetic.