Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

MLSE LaunchPad seeks an energetic, dedicated, and passionate Member Service Lead to support members (youth ages 6-29), parents, partners, staff, and guests, and perform administrative duties. This role is essential in creating a welcoming, supportive, and efficient environment as the front-facing representative of MLSE LaunchPad.

Responsibilities

• Provide a positive, welcoming environment for members, staff, partners, parents, and guests.
• Respond to telephone and email inquiries regarding MLSE LaunchPad membership, programs, services, and initiatives.
• Activate new member enrolments and guide them through the onboarding process.
• Register members for programs using MLSE Scoreboard and support other registration-related tasks.
• Create digital schedules on MLSE Scoreboard and on webpages.
• Resolve operational and member issues using effective problem-solving and leadership skills.
• Monitor and manage the flow of visitors in and out of the facility, ensuring proper sign-in and sign-out procedures are followed.
• Collaborate with internal departments to ensure a safe, fun, and meaningful experience for all members.
• Develop proficiency in using internal dashboards, spreadsheets, website development, and digital tools to support program operations.
• Contribute to the improvement of member database system (Scoreboard) and internal dashboards like the program registration tracker, ensuring accurate and timely data entry.
• Serve as an ambassador for MLSE LaunchPad by participating in community events and collaborative spaces to share information about programs and services.
• Organize and share ticketing opportunities with members and families for various internal and external events.
• Act as an official tour guide for visitors, parents, and community partners, offering insights into the facility and its impact.
• Support quarterly focus groups for families and new members to answer questions and improve processes regarding registration, programming, and memberships.
• Help create a consistent and informative customer experience by proactively addressing common questions and concerns.

Requirements

• Passion for community development and working with youth.
• Strong interpersonal skills and the ability to engage with diverse communities.
• Excellent organizational skills and attention to detail.
• Effective problem-solving skills.
• Ability to manage multiple tasks in a dynamic environment.
• Clear and effective communication skills, both verbal and written.
• Solutions-oriented mindset with the ability to make independent decisions.
• Comfort with technology and a willingness to learn new systems and tools.
• Creative mindset with the ability to design engaging digital schedules, signage, and materials.

Skills

• Community development
• Working with youth
• Interpersonal skills
• Organizational skills
• Problem-solving
• Task management
• Communication skills (verbal and written)
• Technology proficiency
• Digital schedule design
• Signage design
• Material design

Location

• Toronto

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $19.23

Benefits

• Not specified

About the Company

• Powered by Passion. United by Purpose. Build for Impact.
• At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
• We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together.
• We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.
• From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.
• We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre.
• Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.
• Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential.
• Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.
• This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.
• So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

Equal Opportunity

• At MLSE, we are committed to building an equitable, diverse and inclusive organization.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process.
• If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com.
• This email is only for accommodation requests.
• Resumes sent to this email address will not be considered.