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About the Role

Engage with vehicle owners, dealerships, and field offices to handle inquiries, resolve complaints, and enhance customer satisfaction, directly impacting customer retention and brand loyalty.

Responsibilities

• Engage with customers by answering incoming phone calls to address inquiries and resolve complaints in a timely and professional manner.
• Analyze customer concerns and inquiries, providing appropriate solutions.
• Take ownership of issues and follow through to resolution, ensuring a positive customer experience.
• Manage multiple software applications simultaneously while actively listening and responding to customers' needs.
• Utilize online resources to research customer issues and provide support, especially with in-vehicle technology.
• Identify opportunities to improve the guest experience by researching unique customer requests and offering solutions.
• Provide troubleshooting assistance for in-vehicle technology, including phone pairing, multimedia products, and navigation features.
• Use strong emotional intelligence to manage and diffuse challenging situations, ensuring a positive and low-effort experience for customers.
• Maintain excellent attendance and punctuality to ensure seamless service delivery.

Requirements

• High School Diploma or equivalent.
• Previous customer service experience in a fast-paced, phone-based or customer-facing environment.
• 6+ months in a contact center or customer service role with high call volume.
• Proven ability to handle 100+ calls/day while staying composed.
• Ability to work varied shifts within Contact Center hours (Monday to Friday, and Saturdays) based on business needs.
• Must attend and complete 100% of the training within the first 90 days.
• A dedicated, quiet workspace with a door that closes, free from ambient noise.
• A comfortable desk and chair setup that allows for the proper installation of necessary equipment.
• Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream.
• Comfort with technology and ability to learn new systems quickly.
• Ability to stay productive and manage your time effectively in a remote environment.
• Strong verbal and written communication skills, especially in a virtual setting.
• Ability to adapt to changing technologies and procedures while working remotely.

Skills

• Excellent verbal and written communication.
• Strong attention to detail and organizational skills.
• Proficient knowledge of in-vehicle technology (e.g., Apple CarPlay®, Android Auto, Bluetooth, navigation).
• Automotive experience (e.g., dealership, technician, or automotive industry roles) is a plus.

Location

• Remote - Texas Only

Work Type

• Full-time
• Remote

Experience Level

• 6+ months in a contact center or customer service role with high call volume

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $15.00 per hour

Benefits

• All necessary equipment will be provided.
• Full health insurance package including medical, dental, and vision coverage.
• $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Generous Referral Program: Earn $20 per paycheck for every person you refer—and your referral earns it too! No limits on payouts.
• Paid training to ensure you are fully prepared for success.
• Opportunities for career advancement and professional development.
• Work-from-Home Convenience

About the Company

• VXI is seeking highly motivated, detail-oriented, and customer-focused Customer Relations Representatives to join our world-class contact center.
• If you’re looking for a rewarding customer service role where you can make a tangible impact while working from the comfort of your own home, VXI is the perfect place for you.
• Join us and be part of a thriving, supportive team that values professional growth and customer satisfaction!
• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Equal Opportunity

• We are an Equal Opportunity Employer, including individuals with disabilities and veterans.