About the Role
Kitchen Stuff Plus is an award-winning Canadian retailer of modern, unique, and affordable home solutions. We are proud of, and invest in, our great people. Join our team and discover all the great stuff we have to offer.
Responsibilities
- Oversee store operations in customer service, merchandising, housekeeping, shipping and receiving, and health and safety.
- Manage store expenses and operational performance to maximize store profit.
- Review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
- Provide input to the District Manager to help shape business unit strategy.
- Mentor and guide Associates to ensure they are well trained and able to provide service and perform assigned tasks.
- Prepare and present performance evaluations and conduct disciplinary actions.
- Anticipate and effectively address talent needs through proactive recruitment, staffing, and training.
- Plan and manage labor.
- Maintain knowledge of product selection, location, features, benefits, and in-store promotions and marketing initiatives.
- Provide exceptional and responsive customer service while achieving sales and conversion goals.
- Evaluate and continuously improve the quality of service; investigate and resolve customer matters.
- Maintain awareness of market trends in the retail industry and monitor competitors.
- Perform other directives as assigned.
Requirements
- Progressive retail experience with proven ability to achieve and exceed sales targets.
- Strong financial acumen and familiarity with P&L statements, inventory management, store budgets, and wage controls.
- Demonstrated leadership and coaching skills.
- Exceptional customer service skills with a talent for building customer loyalty.
- Experience in recruiting, selecting, redeploying, and retaining talent.
- Strong interest and knowledge of home wares; ability to quickly develop in-depth knowledge of local market business conditions and competitive environment.
- Computer skills; ability to learn technological systems with ease.
- Ability to lift up to 40lbs.
- Ability to use a ladder up to 10 feet.
- Ability to stand/walk for 8 hours.
Skills
- Customer service
- Merchandising
- Housekeeping
- Shipping and receiving
- Health and safety
- Financial acumen
- P&L statements
- Inventory management
- Store budgets
- Wage controls
- Leadership
- Coaching
- Recruiting
- Talent management
- Sales
- Computer skills
Location
- Retail Store
Work Type
- Full-time
Experience Level
- Progressive retail experience
Salary/Compensations
- $65,000 - $75,000
Benefits
- Fast-paced, dynamic, engaging work culture
- Generous staff discount
- Benefits Package
- Ongoing training and development
About the Company
- Kitchen Stuff Plus started in 1987 with the belief that customers deserve a value-added shopping experience that exceeds their expectations.
- We provide incredible savings, superior selection, and exceptional service.
- We are proud to have loyal and enthusiastic customers who keep coming back.
Equal Opportunity
- Kitchen Stuff Plus encourages, supports, and celebrates a diverse and inclusive environment for all.
- We value each employee’s uniqueness, which reflects the communities and customers we serve.
- Kitchen Stuff Plus is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, or any other status protected by the Human Rights Code.
- Our recruitment program includes an accommodation process for employees with disabilities. If you require a specific accommodation, please contact us and we will work together to meet your needs.
