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About the Role

This position is responsible for creating, auditing, and processing customer paperwork to timely and accurately register a vehicle. This position is not eligible for visa sponsorship.

Responsibilities

• Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.
• Work with senior management to define documentation accuracy goals and objectives.
• Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.
• Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
• Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction.
• Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and market leadership to ensure effective paperwork procedures are in place.
• Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams.
• Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration.
• Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub.
• Track regulatory compliance success to determine and implement training requirements.
• Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements.
• Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

Requirements

• Bachelor degree or 5+ years experience with document processing including medical billing, paralegal or similar experience required.
• Ability to lead a team successfully, maintaining a culture of accountability and growth.
• Ability to coach to performance with both direct reports and peers.
• Ability to get and maintain Notary in your local jurisdiction within the first 90 days of employment.
• Ability to manage, organize, and reconcile multiple sources of information with accuracy.
• Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a focus on team engagement and customer relations.
• Ability to communicate with customers, external partners, managers, direct reports, and coworkers effectively in a professional, courteous manner.
• Ability to handle multiple tasks and priorities effectively.
• Ability to work independently with little to no supervision to accomplish goals, meet deadlines, and find solutions.
• Computer literacy and data entry accuracy.
• Ability to work variable schedule(s) as necessary, including weekends.
• Must be at least 18 years of age and have a valid driver’s license.
• Must have a clean driving record with no DUIs and no more than two moving violations in the last 3 years.
• Hiring is contingent on passing a complete background check.
• This role is not eligible for visa sponsorship.

Skills

• Document processing
• Team leadership
• Coaching
• Notary
• Information management
• Problem-solving
• Communication
• Task management
• Independent work
• Computer literacy
• Data entry
• Customer service

Location

• Local jurisdiction

Work Type

• Full-Time Hourly Position

Experience Level

• 5+ years experience with document processing

Education Level

• Bachelor degree

Benefits

• Medical, Dental, and Vision benefits
• 401K with company match
• Student loan payments
• Discounts on vehicles
• Benefits for your pets
• Great wellness program

About the Company

• Carvana sells cars with a hassle-free, customer-satisfaction-focused online car buying experience.
• The company offers a no-pressure, no-haggle online car buying experience that saves customers time and money.
• Customers can search thousands of vehicles online with 360-degree views.
• Customer Advocates deliver vehicles or meet customers at Carvana Vending Machines.

Equal Opportunity

• Carvana is an equal employment opportunity employer.
• All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.
• Carvana also prohibits harassment of applicants or employees based on any of these protected categories.