Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

Responsibilities

Be the right-hand to the Client Success leadership team, addressing their various strategic and operational needs
Shape and directly implement the Client Success strategy & design, including establishing growth targets, segmenting our client base, designing and managing books of business, setting quotas, and developing cross-functional plans that ensure we achieve those targets
Establish OKRs and KPIs; monitor and report on them regularly; and ensure the CS team can easily access and take action on these metrics
Stand up the Client Success operating cadence to manage upsell and renewals pipeline, flag risks, devise countermeasures to those risks, and forecast accurately
Build a customer health score/model with qualitative and quantitative inputs from a variety of complex sources that identify whitespace and churn risk
Project-manage a variety of cross-functional initiatives that level-up the Client Success organization by partnering with others in Strategy & Operations along with Sales, Marketing, Network, and technology teams
Work closely with leadership to collect business requirements for Salesforce and other data to capture, ensuring these solutions are implemented successfully by your GTM Systems teammates

Requirements

5+ years of relevant professional experience
Deep analytical skills with high attention to detail
Strategic thinking and ability to articulate long-term value creation, not just operational discipline
Supreme organization, coupled with persistence to keep following up until things are done and proactively communicate progress
Gritty, hard working, and able to operate in a dynamic, high-growth environment
Excellent problem-solving skills and structured thinking when the problem at hand is ambiguous
3+ years Investment banking or management consulting background
Experience in healthcare or employer benefits
Demonstrated experience in business operations or Client Success
Demonstrated ability to leverage AI to streamline and improve workflows

Experience Level

5+ years of relevant professional experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave

About the Company

Lantern is the specialty care platform connecting people with the best care when they need it most.
By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.
Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.
Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.
Learn more about us at lanterncare.com.

Equal Opportunity

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.