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About the Role

Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Shop at Kingston Hospital RVS.

Responsibilities

Providing friendly, helpful, and efficient service at all times
Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
Operating the till and cashing up
Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
Supervise the site and the team in the absence of the Retail Service Manager and supporting the manger to achieve KPI’s set & be able to direct, train & support your team to deliver
Supervise the effective operation of the retail outlet/s in maintaining outstanding store standards, whilst providing friendly, helpful, and excellent customer service to all customers, maximising a great shopping experience.
Support the manager to deliver set KPI’s by directing, developing & supervising a team to achieve set goals.
Ensuring that all policy & procedures are followed at all times.
Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
Supervising of a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate. Assist in the accurate completion of regular stock takes.
Support the manager to achieve KPI’s set & be able to direct, train & support your team to deliver.
Be able to communicate & feedback to your team & your manger on good performance but be able to challenge when you see there is an improvement required.
Flexible to the needs of the business & be available to work any day of the week including weekends. You may be required to work out of hours to assist in training or stock takes.

Requirements

Previous experience in a retail or cafe environment with experience of managing people
Knowledge of EPOS systems would be advantageous.
Knowledge and experience of general administrative processes.
Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
Experience with email and internet is required
Enjoy working within a passionate team as well as working on your own on occasions
Flexible to the needs of the business & can attend out of hours training if required
The role is subject to DBS check

Skills

Excellent communications skills
Skilled at Organising, Delegating & Prioritising
Can remain calm & professional in fast paced environment
The ability to deliver excellent customer service
Service Delivery Focussed
Delivers Objectives
Enable Volunteers
Supporting & Managing Others
Quality Orientation
Leadership
Following Directions
Equality, Diversity, and Inclusion

Location

Kingston Hospital, Galsworthy Rd, Kingston KT2 7QB
Wimbledon Station

Work Type

part-time
fixed-term
full-time

Experience Level

Senior

Salary/Compensations

£12.96 per hour (FTE £23,599 per annum)

Benefits

26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme
Ten weeks’ company sick pay following successful completion of probation
A great pension scheme
2 x Base Salary Death in Service Benefit, subject to qualification
Enhanced Family Leave schemes
An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online
A 24-hour doctor line, financial support with dental/optical and other therapies
A free and confidential employee assistance programme with up to six face-to-face counselling sessions included
Opportunities to discuss flexible working
Opportunities to develop new skills and progress your career
The chance to make a positive, lasting impact that changes lives, communities, and society

About the Company

Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Kingston Hospital, Galsworthy Rd, Kingston KT2 7QB.
Join Royal Voluntary Service and together we can change lives, change communities, and change society.

Equal Opportunity

At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.