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About the Role
As our Receptionist, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5-star guest experience. Whether you’re greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the glue that holds our professional environment together. We are looking for a high-energy, polished professional who thrives on variety and takes pride in being the "go-to" person for both guests and employees.
Responsibilities
- Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
- Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business-first" attitude.
- Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
- Cross-train in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
- Order catering and set up high-tech conference rooms for meetings.
- Maintain pristine appearance and adequate stock in reception, barista, and pantry areas.
Requirements
- High School Diploma or equivalent required.
- 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
- Comfortable walking, standing, and occasionally lifting up to 40 lbs.
- Punctual and ready to own assigned work hours.
Skills
- Multi-line phone systems
- PC/Mac environments
- MS Office
- Modern office tech (scanners/copiers)
- Excellent English communication skills
- Ability to stay calm under pressure
Location
- Remote
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- High School Diploma
Salary/Compensations
- $23—$25 USD
Benefits
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
- Paid Time Off
About the Company
- SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
- In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.
- Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
- SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.
- SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Equal Opportunity
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.