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About the Role

Our field service engineers are instrumental in providing first-class customer experience when repairing and maintaining our products on customer sites. We're looking for people who have engineering experience (electrical/mechanical), are happy to be in the field travelling to support our customers, and who love troubleshooting and finding solutions. The role will provide a high level of service to customers on the installation, repair, service, maintenance, or enhancement of hardware and/or software products.

Responsibilities

Carry out maintenance and repair work on Hologic products
Install instruments at customer sites
Liaise with customer IT departments and assist with information systems installations and troubleshooting
Support marketing activities such as exhibitions
Routinely complete administrative work, such as Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
Provide basic use/maintenance training to customers
Perform duties and responsibilities with autonomy in a field-based environment

Requirements

Ability to troubleshoot electrical, electronic and mechanical systems
Excellent interpersonal, communication and customer service skills
Experience working in a similar/comparable customer-based or laboratory environment
Effective Time Management Skills
Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
Proficient use of Microsoft products (Word, Excel, Outlook)
Basic knowledge of network and interfacing with the ability to progress though training

Skills

Electrical engineering
Mechanical engineering
Troubleshooting
Customer service
Time management
Microsoft Office Suite (Word, Excel, Outlook)
Networking basics

Location

London

Work Type

Field-based
Full-time

Experience Level

Entry-level

Salary/Compensations

GBP 35,000 – 48,000 gross per year

Benefits

Pension
Insurances
Comprehensive training upon joining
Continued development and training throughout career

About the Company

We are committed to making Hologic the company where top talent comes to grow.