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About the Role

The Front Office Supervisor plays an important role in overall guest experience, ensuring excellent first and lasting impressions. This role oversees the Front Office department to ensure guests' needs are met throughout their stay and service is delivered consistently in line with quality standards. Responsibilities include managing pre-arrival requests, guest arrivals, in-house experiences, billing, departures, and post-departure feedback.

Responsibilities

Ensure accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team.
Ensure all Front Office and Guest Service departments are correctly staffed, suitably trained, and performing duties to the required standard.
Oversee smooth handovers between shifts.
Assist with check-in and check-outs.
Ensure regular inspections of public areas are carried out and that defects are reported and rectified.
Drive the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
Assess training needs using guest feedback, online reviews, and audits, and organize training in liaison with Operational Coaches.
Ensure all new team members receive appropriate training and cross-training in relevant departments.

Requirements

Minimum 3 years Front Office experience in a similar size and star-rated Hotel.
Strong background in Front of House/Front Office operations.
Written and verbal fluency in English.
Fluency in another language is an advantage.
Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.).

Location

New York

Work Type

Full-time

Experience Level

Minimum 3 years

Education Level

Degree/Diploma in Hospitality Management or Tourism (desirable)

About the Company

Founded in Malta in 1968, Corinthia Hotels is a global luxury hotel company.
Corinthia has pioneered the ‘Grand Boutique’ hotel genre.
The company is developing landmark properties in New York, Rome, Brussels, Bucharest, Doha and Riyadh, alongside resorts in the Maldives and beyond.
Combining Mediterranean soul with world-class culinary and wellness offerings and authentic service, Corinthia remains a leader in the hospitality sector with ambitious plans to further strengthen its position in global luxury.
The Surrey, A Corinthia Hotel is a 16-story building and the inaugural property in North America for Corinthia Hotels.
Owned by Reuben Brothers, The Surrey has been completely transformed to encompass 70 guest rooms, 30 suites, and 14 private residences.
It is home to the first New York outpost of Casa Tua and the Surrey Spa featuring Sisley Paris.
The hotel offers a chic lifestyle experience for both international tastemakers and local New Yorkers alike.
Located on East 76th Street, the hotel features public spaces and guest rooms designed by MBDS to blend past influences with contemporary sophistication.
The design evokes a residential feel, paying tribute to New York with details like handcrafted Murano chandeliers and bespoke furniture pieces.
Textures throughout the hotel add a rich, sensory dimension to the spaces.
The hotel’s suites are inspired by the bridges of Central Park.
Accommodations feature elegant living spaces, luxurious beds, and opulent bathrooms.
Guests staying in suites may opt for complimentary, dedicated butler service.