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About the Role

We are seeking a passionate Training & Enablement Specialist to shape the future of corporate travel operations in Europe. You will design and deliver engaging training programs to support new system deployments, onboard new employees, and enhance operational excellence across various European markets. This role involves collaborating with Operations, Technology, Deployment, and Change teams to translate complex processes into accessible learning, ensuring teams are equipped for success.

Responsibilities

Design and deliver training for new system and product deployments across Europe.
Build and continuously improve onboarding programs for new starters.
Create role-specific learning pathways covering GDS, OBTs, booking workflows, and operational processes.
Develop training materials, guides, and learning resources.
Support go-live readiness for operational teams during system implementations.
Measure training effectiveness and drive continuous improvement through feedback and performance data.
Partner with key stakeholders across Operations, Technology, Support, and Leadership teams.

Requirements

Experience working within FCM, Corporate Traveller, or a corporate travel environment.
Strong knowledge of corporate travel operations and workflows.
Experience delivering training, coaching, onboarding, or facilitation programs.
Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and OBTs such as Concur, Cytric, FCMB, or Melon.
Excellent communication and stakeholder management skills.
Ability to develop engaging training content and documentation.
Proactive, adaptable approach in a fast-paced and evolving environment.
Experience supporting system implementations or technology deployments is highly desirable.
Additional European language skills (French, German, or Spanish) are advantageous.

Skills

Training design
Training delivery
Onboarding program development
Learning pathway creation
Content development
Stakeholder management
Communication

Location

Europe

Work Type

Hybrid
Remote

Experience Level

Experienced

Benefits

Discounted travel for family and friends
Career progression opportunities
Access to industry rates and discounts
Social events
Active Hour for well-being
Bronze-level health cash plan
Company-matched charitable giving
Excellent pension scheme

About the Company

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally.
Has over thirty brands under its family tree and headquarters in more than twenty countries.
Has been voted a ‘Great Place to Work’ for the past 12 years, including recognition for Wellbeing and Women.
Operates with a people-first philosophy and a purpose to open up the world for those who want to see.

Equal Opportunity

Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees.
Values an inclusive and supportive workplace which reflects the diversity of our society.
Welcomes accommodation requests to help make our hiring and onboarding experience as accessible as possible.