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About the Role
As a Regional CRM & Ops Executive, you will play a key role in delivering CRM incentivised regional campaigns, ensuring operational excellence. You will coordinate the regional CRM calendar and execute campaigns including offer setup, in-app merchandising, and CRM support. This role involves partnering closely with Local CRM, Marketing, Product, Engineering, and Data Science teams to align campaign priorities, improve execution processes, and optimize performance. It is ideal for someone who enjoys balancing campaign execution with operational improvements and working across multiple stakeholders and markets.
Responsibilities
- Own the day-to-day execution and coordination of regional CRM initiatives, ensuring campaigns are delivered accurately and on time.
- Build, proof, deploy, and QA promotion setup and CRM campaigns across email, push notifications, and in-app messaging.
- Identify opportunities to improve CRM processes, campaign workflows, and operational efficiency.
- Lead the execution of regional CRM tests and experiments, working with stakeholders to prioritize learning opportunities.
- Monitor customer behavior, campaign performance, and competitor activity to identify optimization opportunities.
- Proactively manage stakeholder communication, ensuring priorities, timelines, and dependencies are clearly understood.
Requirements
- Experience in CRM, lifecycle marketing, or digital marketing.
- Bachelor’s degree in Marketing, Business, or a related discipline, or equivalent practical experience.
- Experience delivering CRM campaigns using platforms such as Braze, Journey, or similar.
- Strong organizational skills with the ability to manage multiple projects and stakeholders simultaneously.
- Strong communication and collaboration skills, with experience working across cross-functional teams.
- High attention to detail and commitment to delivering accurate, high-quality campaigns.
- Comfortable working in a fast-paced environment with changing priorities.
- Experience using reporting tools such as Looker, Tableau, or similar is preferred.
- Basic understanding of HTML and CRM templates is desirable.
- Experience supporting experimentation or A/B testing programs is a plus.
Skills
- CRM
- Lifecycle marketing
- Digital marketing
- Campaign execution
- Operational excellence
- Stakeholder management
- Data analysis
- HTML
- CRM templates
- Experimentation
- A/B testing
Location
- London HQ
Work Type
- Hybrid
- 12 month fixed term contract
Experience Level
- Mid-level
Education Level
- Bachelor’s degree in Marketing, Business or a related discipline, or equivalent practical experience.
Benefits
- Make a visible impact every day
- Learn fast in an entrepreneurial environment
- Build a career, not just a role
- Deliver together in an inclusive culture
About the Company
- Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Equal Opportunity
- We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
- If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.